Teller Duties & Responsibilities

The role and function of a Teller includes the following duties and responsibilities:

Assisting customers with basic transactions, such as making deposits and withdrawals.
Accepting cash, checks, and other forms of payment from customers and keeping deposit slips, checks, and cash in order.
Verifying customers' identities and ensuring the paperwork is properly completed and they have sufficient funds in their accounts to cover their transactions.
Answering customers' questions about their accounts and the bank's services and products.
Ensuring cash and checks are genuine, that deposit amounts and the paperwork agree, and that transactions are accurately entered into the computer system.
Counting the cash in your drawer before and after your work shift to ensure it balances.
Providing special services, such as printing out account balances and histories, ordering cards and checks, closing accounts, issuing cashier's checks and foreign currency, cashing savings bonds, and processing payments for bills.
Recommending special products and referring interested customers to specialized bank employees.
Recording all customer transactions electronically.
Understanding and following federal banking laws and bank procedures.

Note that this is not an exhaustive list of Teller duties and responsibilities. Job functions for specific Teller roles may vary, depending on the industry and type of employer.

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