Vitachem Nigeria Limited Graduate Job Recruitment

Vitachem is a major producer, importer and distributor of Food Additives, Chemicals and Industrial raw materials to manufacturers in Nigeria. Vitachem is currently recruiting to fill the positions below:   Job Title: Online Customer Service Representative Location: Lagos Job Duties

• To attend to all customer's enquiries and sell competitive products.
• To offer sales advice on products to customers
• Build and maintain effective customer relationship
• To strategically engage in active selling of products and close sales opportunities
• Support and provide superior service to customers via phones, e-mails and faxes as a receiver and caller.
• To deal with customers via telephone, Internet, e-mail and instant messaging.

• Must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry.
• Must be able to learn quickly so they can acquire the product knowledge to answer customers’ questions accurately.
• Must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.

• Negotiate and win sales for the organization thereby contributing towards the achievement of team and departmental targets.
• Build and maintain relationships with organizations and individuals, for the purpose of creating and strengthening business alliances that complement company's core competencies
• Participate in sales presentations aimed at pitching for business across locations as required in the sales/marketing plan.
• Prepare proposals and quotations for investment opportunities.
• Manage customer/client accounts, maintaining knowledge of key account status and following potential clients and receivables that are due.

• Good communication skills
• Interpersonal skills
• Hardworking
• Ability to deliver effectively even while under pressure

• Carry out risk assessments
• Ordering and maintaining stock and resources
• Demonstrating procedures
• Collecting, preparing and/or testing samples
• Planning, setting up and undertaking controlled experiments and trials
• Record and analyze data
• Maintaining, calibrating, cleaning and testing sterility of the equipment
• Provision of technical support

• The required candidate should possess a B.Sc in Laboratory Science, Microbiology, Biochemistry, or other relevant field and a Certificate in Occupational Health and Safety.