Jobs
Massive Recruitment at CornerStone Staffing For Graduate Interns
CornerStone Staffing - Our client, a big player in the FMCG Industry, is recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service Intern
Location: Lagos
Slot: 100
Job Description
- This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.
Key Responsibilities
- Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
- Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
- Direct or route customer calls to appropriate personnel for assistance.
- Work with customer service manager to ensure proper customer service is being delivered.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Handle dissatisfied customers in a polite and professional fashion.
- Track and follow-up all customer requests in a timely manner.
- Compile reports on overall customer satisfaction.
- Identify and assess customers’ needs to achieve satisfaction.
- Track and follow-up all customer requests in a timely manner.
- Compile reports on overall customer satisfaction.
- Identify and assess customers’ needs to achieve satisfaction.
Knowledge, Skills, and Experience
- Minimum B.Sc /HND required in any field. 3 years relevant experience
- Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
- Effective communication and interpersonal skills (both written and verbal)
- Self-motivated and able to work independently and in team environments
- Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
- Ability to multi-task and manage several projects simultaneously
- Exceptional customer service and follow up skills.
Job Title: Commercial Operations Intern
Location: Lagos
Slot: 50
Job Description
- The Commercial Operations Intern will extract actionable insights from unstructured datasets and present a clear picture of the findings to help improve sales processes and drive the decision-making process.
- This internship program is for 3 months and may be extended based on performance.
Components of the Program Include:
- Aid Commercial teams/leaders to better understand and utilize KPIs/Dashboards and resolve any issues that may arise.
- Transform complex data sets into a easy to use metrics in various analytics platforms (Tableau, SQL, Salesforce.com reporting, Excel).
- Understand sales process, data and standard operating procedures.
- Sales performance dashboard tracking.
- Analyses sales information and pipeline data and recommends appropriate action plans.
- Identify problem of poor performance as well as best practices to allow for further investigation and corrective action.
- Support on leads, pipeline, customer visit, cross-selling process enhancement and standardization.
Requirements
- Bachelor's Degree in Information Systems, Finance, Mathematics, Economics, Statistics, or Engineering. Minimum of 2:1
- Minimum of 1 year experience working in a fast-paced corporate [plus internship opportunities]
- Financial modelling and data analysis
- Experience using Microsoft suite including Word, Excel, Outlook, PowerPoint, etc.
- Strong analytical skills and ability to effectively communicate complex topics
Job Title: Summer Internship programme
Location: Lagos
Slot: 100
Job Description
- The internship program is designed to provide real-world experience that is directly related to your academic discipline and career goals and provide you a better understanding of career options for your degree.
- The following internship positions are currently available: Marketing, Sales, Commercial, HR, IT, Supply Chain, Finance, Customer Operations.
Components of the program include:
- Hands-on experience working as a member of a specific department and team.
- Assigned projects to accelerate learning of key functions/process.
- Cross-functional departmental exposures within the corporate office.
- Tours and exposure to other business areas (e.g., stores, distribution center) to ensure full understanding of the
- company structure and strategy.
- End of program presentation of project findings, and recommended course of action to executives.
Requirement
- Years of Related Professional Experience: 1 - 2 years
- Minimum of 2:1
- Recent graduates can be considered/About to complete and/or completed NYSC
- Proficient in word, excel, power point, etc.
- Good written and verbal communication skills.
- A passion for retail, and interested in being part of crafting the future of retail.
Interested and qualified candidates should:
Click here to apply
