Customer Service Manager Job Vacancy at GBfoods Nigeria, 14th September, 2018

GB foods is a leading FMCG group in West and Central Africa. We are into Trading and Manufacturing of branded food products for the African market. We are recruiting to fill the position below:     Job Title: Customer Service Manager Location: Lagos (Nigeria) Department: Customer Service Contract: Permanent Working day: Full time Role & Responsibilities We are looking for a Customer Service Manager for our business in Nigeria, reporting to the Business Unit Manager he/she will be responsible for:

• With the Sales team, being responsible for customers cash collection
• With the Operations team, being responsible for the product availability
• Responsibility for achieving the committed sales in front of General Management
• Responsibility for achieving the target in Account Receivables in front of Finance Management
• Being the Credit Manager for the Nigeria Business Unit
• Supervising the order to cash process execution
• Together with the demand Planner, lead the forecasting process trying to get the best forecast accuracy, in order to optimize the planning, supply and production processes.
• Agree with Sales Management the customer service conditions, trying to optimize customer satisfaction and efficiency for the company.
• Agrees with Logistic team the delivery conditions o customers, trying to meet the service level targets at the most efficiency cost.
• Lead the Pricing Committee to agree the sales prices to customers with Sales and Finance management
• Lead the Credit Committee, to decide the payment and credit conditions with customers
• With the Logistics team, being responsible for the orders and deliveries to customers

• Bachelor's degree in Economy, Business Administration or Engineering
• At least 5 years of experience in Customer Service area
• People Management skills