Jobs

Current recruitment at La Fayette Microfinance Bank Limited

La Fayette Microfinance Bank Limited - As an international registered microfinance bank, La Fayette Microfinance Bank offers a complete range of financial services and means of payment for its customers, including savings accounts, current accounts and fixed deposit accounts.

We are recruiting to fill the positions below:

Job Title: Procurement and Facility Officer Job Reference: ADV/LAF/0008 Location: Ibadan, Oyo Recruitment Type: Internal and External

Main Purpose of the Position

The Procurement and facility Officer will maintain positive supplier relations, evaluating supply options, purchasing items, and maintaining accurate records while making sure that branches and other bank’s facilities meet the needs of staff that works in them.

Essential Job Duties Procurement:

Estimate and establish cost parameters and budgets for purchases
Create and maintain good relationships with vendors/suppliers
Make professional decisions in a fast-paced environment
Maintain records of purchases, pricing, and other important data
Review and analyse all vendors/suppliers, supply, and price options
Develop plans for purchasing equipment, services, and supplies
Negotiate the best deal for pricing and supply contracts
Ensure that the products and supplies are high quality
Maintain and update a list of suppliers and their qualifications, delivery times, and potential future development
Work with team members and Admin manager to complete duties as needed

Facility Maintenance:

Overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering, technology and so on
Multi-disciplinary teams of staff including cleaning, maintenance, grounds and security
Ensuring that basic facilities, such as water and heating, are well-maintained
Managing budgets and ensuring cost-effectiveness
Allocating and managing space between buildings
Ensuring that facilities meet government regulations and environmental, health and security standards
Advising businesses on increasing energy efficiency and cost-effectiveness
Involvement in building projects, renovations or refurbishments
Helping businesses to relocate to new offices and to make decisions about leasing
Drafting reports and making written recommendations
The role and tasks will evolve with the growth of the organization.

Qualification / Education

Minimum of B.Sc, HND or PGD in Purchasing and Supply, Social Sciences, Management Sciences or Engineering.
Relevant professional qualification is an advantage.

Work Experience:

At least three years work experience as a procurement and facility officer officer in a financial institution or related industry.

Skills:

High-level proficiency in written and spoken English;
Good knowledge of word processing;
Proven spreadsheet skills;
Good interpersonal relations and negotiation skills.

Personal Traits:

Tactfulness;
Self-disciplined;
Resolute and Value driven.
Pragmatic and meticulous in processes and procedures;
Ability to relate effectively across different levels of authority.
Time conscious and purposeful.

Job Title: Human Resources Manager Location: Ibadan, Oyo Recruitment Type: Internal and External

Main Purpose of the Position

Develop and implement HR strategies and initiatives aligned with the overall business strategy
Bridge management and employee relations by addressing demands, grievances or other issues
Manage the recruitment and selection process
Support current and future business needs through the development, engagement, motivation and preservation of human capital
Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
Nurture a positive working environment
Oversee and manage a performance appraisal system that drives high performance
Maintain pay plan and benefits program
Assess training needs to apply and monitor training programs
Report to management and provide decision support through HR metrics
Ensure legal compliance throughout human resource management

Essential Job Duties Personnel Administration:

Ensures that employment contracts and related addendums are in compliance with all requirements of the law
Keeps up-to-date on employment law and compliance issues
Updates existing tools and processes to allow staff follow-up
Supervises individual administration of staff
Prepares employees for assignments by establishing and conducting orientation and training programs
Supervises entry and exit procedures, internal and external mobility and compiles and updates staff files accordingly
Writes HR policies and procedures (recruitment, training, personnel administration, compensation and benefit, performance management)
Manages payroll: ensuring that salary is consistent with terms of the contract. Controlling leaves of absence, extra hours, salary raise and proper calculation of bonuses)
Manages medical coverage of staff and maintaining relationships with Medical Centre

Recruitment And Selection:

Participates in and supervises the recruitment process with all parties involved : writing job adverts, outsourcing, selecting candidates, organizing interviews and tests, recommending candidates
Establishes the training plan and supervises the implementation of this plan
Writes and updates job descriptions
Establishes and maintains relationships with schools and universities

Talent Sourcing And Acquisition:

Develop a sustainable talent acquisition and hiring plans and strategies
Source and find candidates qualified for open positions
perform analysis of hiring needs and provide employee hiring forecast
Investigate and determine employee needs

Training:

Collects training needs expressed through various channels (managers, annual appraisal, General Management, Trainers) and building the annual training plan.
Selects external and internal trainers and meeting related service providers
Supervises training budget

Industrial Relations:

Builds and maintains good relations with employee delegates
Organizes discussions and meetings

Performance Management:

Manages employee performance in line with processes and procedures and monitor compliance with related policies.
Enlighten employees on matter related to the performance management policies.
Analysis of performance results for workforce analytics.
Manages the organization-wide effort to ensure that performance management programmes are developed and well managed.

Career Management:

Ensures planning of appraisal of employee by organizing the annual appraisal campaign
Organizes career planning and development of staff members
The role and tasks will evolve with the growth of the organization.

Qualification/Education

Minimum of MBA (HR Specialization) / MMP / M.Sc. (Human Resources Management).
Must be a qualified and licensed associate or member or associate of Chattered Institute of Personnel Management of Nigeria while SHRM, CIPD, SPHR, PHR or PHRi are an advantage.

Work Experience:

At least Fifteen (15) years work experience of which Five (5) must be in a managerial position.

Skills:

High-level proficiency in written and spoken English; good knowledge of word processing; proven spreadsheet skills; good interpersonal relations and negotiation skills.

Personal Traits:

Tactfulness; self-disciplined; resolute and Value driven.
Pragmatic and meticulous in processes and procedures;
Ability to relate effectively across different levels of authority.
Time conscious and purposeful.

Job Title: Collection Recovery Officer Location: Ibadan, Oyo

Main Purpose and Objectives of the Job

Recovery Management
Asset seizure / sales
Manage a portfolio of arrears clients with the purpose to decrease the outstanding amount of overdue loan
Ensure and maintain excellent portfolio quality
Reduce loan restructuring, loan refinancing and loan write-offs of the bank
To ensure the collection of written off loans.
Monitor customer file and late payment in arrears.

Person Specification

Must be a gradute with minimum of two(2) years post-NYSC experience as a recovery officer in a reputable MFB.
Must be bold, outspoken and analytical.

Job Title: Call Centre Supervisor Job Reference: ADV/LAF/0002 Location: Ibadan, Oyo Recruitment Type: Internal and External

Main Purpose of the Position

Call Center Supervisor help train and motivate and supevise call center representatives as they answer questions, handle complaints, and provide support for clients.
They monitor representative progress, and coach them to cultivate the knowledge and skills to provide excellent service to customers.

Essential Job Duties

Training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Answering agent questions regarding best practices or difficult calls.
Identifying operational issues and suggesting possible improvements.
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Preparing reports and analyzing data to assist management as they determine call center goals.
Working with other supervisors and management team members to support agents and maximize customer satisfaction.
The role and tasks will evolve with the growth of the organization.

Qualification/Education

Minimum of B.Sc or HND in Social Sciences, Management sciences, Engineering or Arts.
Certification in Customer Service is an advantage.

Work Experience:

At least five (5) years work experience as a call centre agent / team leader.

Skills:

High-level proficiency in written and spoken English; good knowledge of word processing; proven spreadsheet skills; good interpersonal relations and negotiation skills.

Personal Traits:

Tactfulness; self-disciplined; resolute and Value driven.
Pragmatic and meticulous in processes and procedures; Ability to relate effectively across different levels of authority.
Time conscious and purposeful.

Job Title: Head, Digital and Alternative Channels Location: Ibadan, Oyo Recruitment Type: Internal and External

Main Purpose of the Position

The Head, Alternative channels is responsible for the management of all distribution channels asides the branch network.
These include the e-commerce value chain, overseeing the various parties involved (Issuer, Acquirer, Switch, Processor, Terminal Owner, ISO etc.) as well as the specific role each plays in assuring transaction success. It also includes the development and management of an agency banking network.
The incumbent oversees the income generating points, as well as the specific bank charges (interest, fees, commissions, default charges etc.) at various points in the value chain for various electronic transactions.

Essential Job Duties E-Commerce & Strategy Development:

Applies knowledge of e-commerce value chain while engaging various parties involved in all e-banking transactions within and outside the Bank
Prioritises channel characteristics by how well they help the Bank meet channel objectives and desired customer experience
Develops strategies that utilises self-service banking technology/products/services to expand the Bank’s geographic reach and customer base
Develops channel strategy in order to increase the Bank’s market share

Business Planning:

Understands the bank’s vision and strategic direction
Undertakes Research and Analysis to understand implications for institution's business planning and advice management
Implements the business planning process and ensures strategic plan objectives are cascaded into departmental business objectives

Customer Service & Management:

Creates and implements channel strategies for all customer segments to achieve effective channel use, sales and customer satisfaction targets, operational efficiency and a seamless product and relationship experience for customers
Prioritizes work to ensure availability to assist sales team
Demonstrates deep knowledge of product features and services and usability.

Product Development & Continuous Improvement:

Enhances and upgrades existing products and services to include but not limited to internet banking, telephone banking and mobile banking
Provides input into product development from experience and information gathered from sales support engagements
Implement new business development and new product performance measures (scorecard) to track and monitor e growth and product performance
Contribute to the identification of opportunities for continuous improvement of new products implemented
Provide assistance towards development and implementation of policies and processes to support business planning within the institution.
Ensures operational ramifications are considered in new product launches or in alterations of existing products.
Facilitate the development of policies and processes to support implementation of new products within the bank
The role and tasks will evolve with the growth of the organization.

Qualification/Education

Minimum of Master's degree in Computer Science, Business Management or related discipline. Related professional qualification is an advantage.

Work Experience:

At least twelve (12) years work experience in solution delivery, digital financial services, Business Development and Financial Inclusion of which five (5) must be in supervisory role.

Skills:

High-level proficiency in written and spoken English; good knowledge of word processing; proven spreadsheet skills; good interpersonal relations and negotiation skills.
Solution sales qualified
Enterprise Software background and knowledge of Microsoft solutions is required
Ability to develop long-term strategic and executive-level relationships
Exceptional analytical and strategic thinker, creative problem solver, resourceful, able to initiate change and motivate innovation and creativity, employing strong time management abilities.

Job Title: Partnership Officer Location: Ibadan, Oyo Recruitment Type: Internal and External

Main Purpose of the Position

The Partnership Officer is responsible to provide full support to the Partnership Team in securing and ensuring a continued and growing partnering

Essential Job Duties

Develops and implements a Partnership Strategy that supports the bank’s Strategy and that ensures the very best of relationships with partners, clients and stakeholders.
Ensures that all team members understand the importance of the Partnership Strategy and how it relates to them, and that they are fully involved in its implementation.
Ensures excellent relations with key partners, and put in place systems that maintain them.
Ensures effective engagement of strategic partners.
Maintains a database of information relating to Partners such other details as are relevant to the development and maintenance of those partnerships.
Coach the CSS and TLs on how to conduct performance meetings; participate in some of them in order to gather feedback.
Develops and manages Memorandum Of Understandings as may arise from partnerships
Perform detailed desk research on potential partners.
Creating the proposals and presentations to enable partnership opportunities.
Following-up on conversations and processes.
Identifying best practices and incorporating new ideas for partnership building.
The role and tasks will evolve with the growth of the organization.

Qualification/Education

Minimum of B.Sc, HND or PGD in Social Sciences, Management Sciences, Engineering or Arts.
MCIB is an advantage.

Work Experience:

At least two years work experience as a staff of Advans La Fayette MFB with satisfactory rating in last appraisal (internal) or at least two years work experience as a partnership officer in a financial institution.

Skills:

High-level proficiency in written and spoken English; good knowledge of word processing; proven spreadsheet skills; good interpersonal relations and negotiation skills.

Personal Traits:

Tactfulness; self-disciplined; resolute and Value driven.
Pragmatic and meticulous in processes and procedures; Ability to relate effectively across different levels of authority.
Time conscious and purposeful.

How to Apply Interested and qualified candidates should: Click here to apply

Application Deadline 17th January, 2020.

Ibadan and 1 other location

Ibadan, Oyo State

Current recruitment at La Fayette Microfinance Bank Limited

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