Jobs

Customer Support Representative at ForexTime

Mar 26, 2020, 6:33 PM
HR & Recruitment Services
ForexTime

ForexTime (FXTM) - We provide you with the environment and conditions that you need to develop in your area of expertise, whether you are a young individual at the beginning of your career, or an experienced professional seeking to move forward.

We are recruiting to fill the position below: Job Title: Customer Support Representative Location: Lagos Job type: Full time

Responsibilities and Duties

Handle back office queries
Support clients with technical and troubleshooting issues
Report to the management
Deal with complaints of a varying nature promptly and effectively;
Provide support and troubleshooting on MetaTrader platforms;
Liaise with all departments to resolve issues;
Liaise with the Compliance Officer regarding complaints and approval of accounts;
Assist clients worldwide through a live support
Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments
Demonstrate impeccable telephone etiquette and management
Provide all relevant information to clients regarding documents and materials for becoming a client.

Requirements

Excellent knowledge of English language; knowledge of any other language will be considered as an advantage
Excellent spoken and written communication skills
Ability to work efficiently under pressure
Excellent computer skills (Microsoft Excel and Word)
Higher education in Economics or a related field;
Previous experience in a similar position will be considered an advantage
Knowledge of MetaTrader platforms will be considered an advantage.

Benefit The successful candidate will receive a competitive remuneration package.

How to Apply Interested and qualified candidates should: Click here to apply Note: All applications will be treated confidentially.

Lagos State

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