Jobs

Massive recruitment for Customer Service Officers at Patricia Technologies Limited

Patricia Technologies Limited (RC 1484208) is an e-commerce company that deals with trading giftcards and discounted cards used for millions of in-app purchases in the tech space and mobile apps/devices. It also has a Patricia Gift Store which help users send gifts to over 25 countries, and odd helper, an i n-app purchase platform that help user pay discount prices for application, subscriptions, purchases and downloads.

We are recruiting to fill the position below:

Job Title: Customer Service Officer Location: Lagos Slot: 21 Openings

Job Description

We are currently seeking Customer oriented personnel to join our operations department. You will be focusing on direct customer servicing via telephone and taking ownership of each enquiries/complaints with proper follow up, actions to ensure resolution does reaching customer satisfaction.

Requirements

Proven customer support experience - a minimum of 1-3 years (must have worked in a high influx e-commerce business like Jumia, Konga, etc)
Strong phone contact handling skills and active listening.
Highly entrepreneurial - comfortable with ambiguity and taking initiative
Excellent collaborator and team player
Excellent communication skills, both oral and written
Good grammar, spelling and punctuation
Good typing speed (ideally above 45 wpm). This will be tested below.
Previous experience in Customer Service in Crypto, Fintech, E-commerce related company is an added advantage
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills, Ability to multi-task, prioritize and manage time effectively
Ability to develop and manage a system of operation (top-notch organizational Skills).
Expertise in managing conversations on social media.
Passionate about customer service

How to Apply Qualified and Interested candidates should forward Application letter and Resume with Typing Speed Test result to: [email protected] using the position as the subject of mail on or before 16th July 2020. Typing Speed Test Please follow instructions below:

Go to http://www.typingtest.com/ to complete a type speed test.
On the left, select English, 1 minute, and Aesop's Fables.
Click the green "Start Test" button.
Upload a screen shot of your results with your application (type speed number, error number, adjusted speed number).

Application Deadline 16th July, 2020

Lagos State

Customer Service job vacancies in Nigeria, Lagos State job vacancies in Nigeria