Advice Worker Duties & Responsibilities

The role and function of an Advice Worker includes the following duties and responsibilities:

Provide a comprehensive advice, advocacy and information service to clients in person, over the phone and by email.
Explore with and advise clients of all options open to them and their possible effects.
Support clients to take action to resolve their problems.
Undertake follow-up work on behalf of clients including advocacy, negotiation and mediation with schools, letting agents, statutory organizations or other institutions as the case may be.
Accurately record details of clients and the actions taken on their behalf and maintain accurate client paper files as appropriate and manage a case list.
Make appropriate referrals to other agencies.

Note that this is not an exhaustive list of Advice Worker duties and responsibilities. Job functions for specific Advice Worker roles may vary, depending on the industry and type of employer.

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