Application Support Engineer Duties & Responsibilities

The role and function of an Application Support Engineer includes the following duties and responsibilities:

  • Providing software application support.
  • Performing analyses on software application functionality and suggesting improvements.
  • Ensuring effective front end and back end functionality of applications.
  • Keeping record of configuration changes and scheduling application updates.
  • Documenting processes and monitoring application performance metrics.
  • Providing front end support to clients and colleagues in other departments.
  • Consulting with the software development team, internal users, and clients to improve application performance.
  • Managing code migration across environments to ensure continued and synchronized functionality.
  • Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.

Note that this is not an exhaustive list of Application Support Engineer duties and responsibilities. Job functions for specific Application Support Engineer roles may vary, depending on the industry and type of employer.

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