Call Center Manager Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Call Center Manager:

  • College degree preferred
  • Minimum of X years of management experience
  • Experience in shared and dedicated environment
  • Proficient in MS Office
  • Customer centric bahavior
  • Strong people management and development skills
  • Ability to mentor, coach and motivate others
  • Strong communications and presentation skills

Note that this is not an exhaustive list of Call Center Manager skill, qualifications and experience. Job requirements for specific Call Center Manager roles may vary, depending on the industry and type of employer.

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