Call Center Manager Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Call Center Manager:

  • College degree preferred
  • Minimum of X years of management experience
  • Experience in shared and dedicated environment
  • Proficient in MS Office
  • Customer centric bahavior
  • Strong people management and development skills
  • Ability to mentor, coach and motivate others
  • Strong communications and presentation skills

Note that this is not an exhaustive list of Call Center Manager skill, qualifications and experience. Job requirements for specific Call Center Manager roles may vary, depending on the industry and type of employer.

Share on

Recommended

Call Center Manager Job description

Call Center Manager Salary in Nigeria

Call Center Manager Interview questions

Call Center Manager Cover letter

Call Center Manager CV

Similar job descriptions

Call Center Customer Service Representative job description

Relationship Manager job description

Customer Service Associate job description

Customer Experience Officer job description

Customer Support Executive job description

Customer Service Representative job description

Call Center Agent job description

Customer Service Supervisor job description

Call Center Executive job description

Customer Service Specialist job description

Help Desk Specialist job description

Front Desk Representative job description

Field Service Representative job description

Customer Success Manager job description

Client Relationship Manager job description

Engagement Manager job description

Customer Service Manager job description

Customer Support Manager job description

Guest Relations Manager job description

Customer Service Executive job description