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Case Manager Job Description

Job Descriptions > Healthcare and Medical > Case Manager
Case Manager job description and responsibilities
This Case Manager job description template includes the list of most important Case Manager duties and responsibilities. It can be modified to fit the specific Case Manager profile you're trying to fill as a recruiter or job seeker.

Common questions people ask include: What is the job description of a Case Manager? What are the duties and responsibilities of a Case Manager? What does a Case Manager do?

Job Description of a Case Manager

A Case Manager helps people manage their healthcare and social service needs by assisting them in getting access to services. Clients may include the chronically ill, elderly, children, and people going through physical rehabilitation.

Case Manager Duties and Responsibilities

Case Manager job description should contain a variety of functions and roles including:
  • Managing a portfolio of cases.
  • Meeting with clients on a regular basis.
  • Establishing and maintaining effective relationships with key stakeholders.
  • Accurately updating and maintain cases.
  • Maintaining accurate, up-to-date case information.
  • Helping to manage patient health care needs and services in areas such as long-term care, mental health, substance abuse, and geriatric care.
  • Proactively managing providers.
  • Working in accordance with relevant legislation, health care best practices, and internal policy and procedure.
  • Work with clients to create a treatment plan.
  • Work with each service provider on discharge plan.

Case Manager Requirements / Skills / Qualifications

Case Manager job description should include these common skills and qualifications:
  • Bachelor’s degree or master degree in business, communications, social work or related field.
  • Experience as a case manager.
  • Background in health care, social work, mental health, disability care, substance abuse recovery, geriatric care, and long-term care.
  • Demonstrated experience within a customer service environment.
  • Excellent communication skills, both written and verbal.
  • Experience working with clients to develop a treatment plan.
  • Sound knowledge of legislation relevant to cases.
  • Valid driver license.
  • Outcome focused with the ability to manage competing demands.
As a hiring manager, recruiting an ideal Case Manager starts with crafting a good job description. Use this Case Manager job description sample to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs. Job seekers interviewing for the role of a Case Manager may also reference it in preparation for the interview.

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