The following common skills and qualifications are required of a Contact Centre Agent:
Note that this is not an exhaustive list of Contact Centre Agent skill, qualifications and experience. Job requirements for specific Contact Centre Agent roles may vary, depending on the industry and type of employer.
Customer Service Associate job description
Customer Care Executive job description
Call Center Agent job description
Engagement Manager job description
Client Relationship Manager job description
Front Desk Representative job description
Call Center Customer Service Representative job description
Relationship Manager job description
Call Center Supervisor job description
Telemarketing Executive job description
Customer Success Manager job description
Customer Service Executive job description
Customer Service Officer job description
Customer Service Specialist job description
Help Desk Specialist job description
IT Help Desk Technician job description
Client Service Executive job description
Customer Relationship Manager job description