Customer Care Executive Duties & Responsibilities

The role and function of a Customer Care Executive includes the following duties and responsibilities:

Providing complete information about the product to the customer.
Solving all product or service related issues of the customers.
Preparing the Customer Service Guidelines
Training customer care staff on customer service protocol
Building relationships with customer care team members to maximize team productivity
Monitoring customer and staff interactions using client relationship management software
Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
Keeping a proper record of the customers.
Maintaining and updating the information of the customers regularly.
Providing the best possible solution to the queries of the customers.
Making products and services reports by collecting and analysing the information provided by the customers.

Note that this is not an exhaustive list of Customer Care Executive duties and responsibilities. Job functions for specific Customer Care Executive roles may vary, depending on the industry and type of employer.

Share on