Help Desk Analyst Duties & Responsibilities

The role and function of a Help Desk Analyst includes the following duties and responsibilities:

Gathering and triaging cases that require attending to.
Scheduling time to meet with employees, service providers, and other stakeholders to service IT-related equipment.
Installing mandatory updates before existing applications become outdated or obsolete.
Sourcing and proposing new IT-related solutions that may promote efficiency in the office.
Submitting purchase requests and monitoring your expenditure.
Examining presenting concerns from multiple angles to select and implement the most suitable solutions.
Walking employees through your interventions to promote computer literacy and self-sufficiency.
Configuring personal computers and portable internet gadgets.

Note that this is not an exhaustive list of Help Desk Analyst duties and responsibilities. Job functions for specific Help Desk Analyst roles may vary, depending on the industry and type of employer.

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