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Application Support Analyst at Access Bank Plc


Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa's Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.

We are recruiting to fill the position below:

 

Job Title: Application Support Analyst

Location: Nigeria
Job Type: Full time
Department: Information Technology and Cybersecurity

Description

  • We are seeking an exceptional Application Support Analysts to join our Technology Operations team.
  • This is a highly technical, hands-on role in a dynamic and fast paced environment.
  • The successful candidate will have a mixture of deep technical know-how as well as excellent skills in management of operational issues; ensuring stability and availability of the bank’s financial (or non-financial) applications.

What You Will Be Doing

  • Support the Bank’s applications
  • Coordinate system changes and deployment in line with the approved release note.
  • Coordinate End of Day / Start of day on CBA (where applicable) and ensure that that the applications are readily available real time online (for online applications)
  • Follow-up on escalated problems and engage OEMs to address the issues in an effective and efficient manner within SLA.
  • Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation.
  • Coordinate backup restoration test.
  • Coordinate system changes and Systems performance monitoring
  • Provide 2nd Level user support for Flexcube (or other third-party application) escalated problems.

Requirements

  • Good technology related University Degree preferably in Computer Science/Engineering or Numeric Science.
  • 2 to 6 years banking/ financial services institution with experience in Core Banking operations and support.
  • Proficient in office automation tools (e.g. Microsoft Office, etc.).
  • Proficient in SQL.
  • Flexcube knowledge.
  • Certification(s) in IT Service Management or MCP or OCP.
  • Ability to learn and dedication to service delivery.

Benefits

  • Competitive pay
  • Adequate training and development
  • A robust employee recognition program
  • Career Growth
  • Merit driven performance management system

 

How to Apply
Interested and qualified candidates should:
Click here to apply


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