Jobs

Bank Tellers and Customer Care Officers (CCO) in a Reputable Commercial Bank

Roleplay Careers - Our client, a reputable Commercial Bank, is recruiting to fill the positions below:

Job Titles: Bank Teller and Customer Care Officer (CCO)

Location: Nationwide
Employment Type: Contract
Sector: Financial Services Institution (FSIs) - Retail Bank

Job Description

We are recruiting bank Tellers and Customer Care Officers (CCOs) nationwide who will be responsible for assisting customers with processing transactions, such as deposits, withdrawals, payments, resolving complaints or account discrepancies, and answering questions.

Responsibilities

Providing excellent customer service on a consistent basis
Informing customers about bank products and services.
Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
Using software to track bank information and generate reports.
Following all bank financial and security regulations and procedures.
Keeping a clean, organized work area and a professional appearance.
Handling currency, transactions, and confidential information in a responsible manner.

Requirements

Must be willing to attend and successfully complete a mandatory 3-day training program in FCT - Abuja, Lagos, or Port Harcourt
Must NOT be older than 24 years of age as of 31st December 2021
Must have completed the mandatory National Youth Service Scheme (NYSC)
Must be computer literate, proficient in the use of basic computer software / programs i.e., Microsoft Office (Excel, PowerPoint, Word etc.)
Must possess excellent customer service traits / skills
Must be smart, confident, attentive to details and a quick learner
Candidates must be willing to work anywhere in the country irrespective of where training was attended.
Must possess a minimum of a Second-Class degree (in any discipline) from a Federal, State or Private University
Must possess excellent communication skills (written and spoken i.e., be able to speak English fluently and communicate properly)