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Call Center Agent at Interra Networks Limited (Gombe)


Interra Networks Limited is an Information & Communications Technology (ICT) company headquartered in Atlanta, GA. USA with offices in Abuja, Lagos and Enugu, Nigeria. We operate a BPO (Business Process Outsourcing) facility and provide technology-enabled services to the public and private sector. Our services provide our customers with world-class, convenient, reliable and cost-effective business solutions.

We are recruiting to fill the position below:

 

Job Title: Call Center Agent

Location: Gombe

Job Description

  • We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, providing accurate information, and keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of outbound calls in a timely manner
  • Research every issue and provide accurate information
  • Build sustainable relationships and engage customers by taking the extra mile
  • Meet personal/team qualitative and quantitative targets.
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information and provide appropriate solution to complaints

Requirements and Skills

  • High School Diploma
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Should be able to work Mondays to Sundays as need arises.
  • Stress tolerance.
  • Proficient in usage of Microsoft packages.
  • Good data entry and typing skills.
  • Must have good understanding of English and any of the major local Nigerian languages (Hausa).
  • Knowledge of customer service telephony and technology.
  • Problem solving skills.

 

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  31st August, 2022.


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