Call Center Representative at Tibro Global Company Limited

Tibro Outsourcing is a rapidly expanding and highly diverse supplier of comprehensive outsourcing services designed and tailored to satisfy the unique needs and requirements of companies in a range of sectors worldwide. We allow our clients to concentrate on their core strengths while managing and optimizing non-core tasks with a dedication to quality, innovation, and efficiency. At TIBRO Outsourcing, we are also devoted to elevating standards through the synergy of various business divisions.

We are recruiting to fill the position below:

Job Title: Call Center Representative

Location: Abuja (FCT) 
Employment Type: Internship

Job Summary

• We are seeking a skilled and customer focused Call Center Representative to manage inbound and outbound calls, address customer inquiries, resolve issues efficiently, and provide exceptional service.
• The ideal candidate will be a problem-solver with strong communication skills, a positive attitude, and a commitment to delivering excellent customer experiences.

Responsibilities

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Make outbound calls to follow up on customer requests, provide updates, or conduct satisfaction surveys.
• Identify and escalate priority issues to the appropriate channels or supervisors.
• Maintain a high level of product knowledge to offer accurate information and assistance.
• Meet or exceed call center performance metrics, including call handling time, customer satisfaction, and resolution rates.
• Follow communication “scripts” when handling different topics or call types.
• Handle customer complaints and provide appropriate solutions or alternatives within established time limits.
• Accurately document all call information in the customer service database.
• Stay up to date on company policies, procedures, and product/service updates.

Requirements

• 1–2 years of customer service or call center experience preferred.
• Excellent verbal and written communication skills.
• Strong listening, problem-solving, and conflict-resolution abilities.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Flexibility to work in shifts, including evenings, weekends, or holidays as needed.
• Ability to remain calm and professional under pressure.
• Proficient in using call center systems, CRM software, and standard office applications (e.g., Microsoft Office, Google Workspace).

Key Competencies:

• Customer Focus
• Empathy and Patience
• Attention to Detail
• Time Management
• Team Collaboration
• Adaptability

Working Conditions:

• Call center environment or remote work (as applicable)
• Extended screen time and headset use required
• Shift-based schedules may apply

Salary
N150,000 Monthly.

How to Apply
Interested and qualified candidates should send their CV and Portfolio to: [email protected] using the Job Title as the subject of the email.

Application Deadline  31st July, 2025.