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Call Centre Agent in a Financial Institution

Workforce Group - Our client, a Financial institution, is recruiting suitably qualified candidates to fill the position below:


Job Title: Call Centre Agent
Location: Lagos
Employment Type: Full-time

Job Summary

  • Our client is looking for a polished call centre agent to collaborate closely with other team members to deliver exceptional customer service by responding to inquiries, managing grievances, and troubleshooting issues with its products and services.


  • Answering or making calls to customers to find out about their requirements, grievances, or other concerns with goods or services, and addressing such issues.
  • Making sure that clients feel supported and valued while providing prompt and accurate responses to callers.
  • Understanding call centre metrics and working to meet or exceed them while delivering superior, dependable customer service
  • Selling or recommending goods or services that would better meet the demands of the customer.
  • Participating in training programs and other educational opportunities to increase knowledge of the business and job.
  • By actively listening to calls, I may confirm or clarify information and, as necessary, calm down irate clients.
  • Establishing enduring bonds of trust and dependability with customers and other members of the call centre staff.
  • Making appropriate use of tools, databases, software, and scripts.


  • A minimum of B.Sc (Second Class Lower) / HND (Upper Credit) in a related discipline.
  • 0-2 years of experience working in a similar role.
  • Not more than 28 years old
  • Good organizational and time management abilities.
  • Experience in conflict resolution.
  • Good listening skills and patience.
  • Outstanding interpersonal abilities.
  • Outstanding verbal and written communication.

N75,000 Salary Monthly.


How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 26th December, 2022.

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