Call Centre Agent in a Financial Institution

Workforce Group - Our client, a Financial institution, is recruiting suitably qualified candidates to fill the position below:

Job Title: Call Centre Agent
Location: Lagos
Employment Type: Full-time

Job Summary

• Our client is looking for a polished call centre agent to collaborate closely with other team members to deliver exceptional customer service by responding to inquiries, managing grievances, and troubleshooting issues with its products and services.

Responsibilities 

• Answering or making calls to customers to find out about their requirements, grievances, or other concerns with goods or services, and addressing such issues.
• Making sure that clients feel supported and valued while providing prompt and accurate responses to callers.
• Understanding call centre metrics and working to meet or exceed them while delivering superior, dependable customer service
• Selling or recommending goods or services that would better meet the demands of the customer.
• Participating in training programs and other educational opportunities to increase knowledge of the business and job.
• By actively listening to calls, I may confirm or clarify information and, as necessary, calm down irate clients.
• Establishing enduring bonds of trust and dependability with customers and other members of the call centre staff.
• Making appropriate use of tools, databases, software, and scripts.

Requirements

• A minimum of B.Sc (Second Class Lower) / HND (Upper Credit) in a related discipline.
• 0-2 years of experience working in a similar role.
• Not more than 28 years old
• Good organizational and time management abilities.
• Experience in conflict resolution.
• Good listening skills and patience.
• Outstanding interpersonal abilities.
• Outstanding verbal and written communication.

Remuneration
N75,000 Salary Monthly.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 26th December, 2022.