Jobs

Client Relationship Officers at C & I Leasing Plc

C & I Leasing Plc was incorporated in 1990 as a limited liability company and was subsequently licensed by the Central Bank of Nigeria (CBN) as a finance company, to provide amongst other services, operating and finance leases.

We are recruiting to fill the position below:

Job Title: Client Relationship Officer

Locations: Aba - Abia and Onitsha - Anambra
Employment Type: Contract
Industry: Financial Instittuition

Objective
The Client Relationship Officer is responsible for the creation and development of a portfolio of clients, to whom he/she offers financial products and services. The main missions of the CRO are the following:

Prospect new clients and ensure the retention of existing clients.
Manage and analyse assigned loan applications and monitor the quality of the loan portfolio.
Ensure a good customer relationship and multi-equip the clients with products and services that meet their needs.

Major Tasks and Responsibilities
Commercial Activities:

Ensure the achievement of commercial objectives in terms of loans, deposits and other financial services offered by client, in line with the institution's policies and procedures.
Develop the portfolio by prospecting new clients and optimizing the retention of existing clients.
Follow up regularly with prospects and clients, identify their needs and multi-equip them by offering adapted products and services.
Ensure a quality customer service to maintain a good level of client satisfaction.
Pay attention to the local business community and events that may be of importance to its clients.
Monitor the loans outstanding and alert his/her hierarchy upon the occurrence of a risk that could affect the client's ability to repay.
Monitor the quality of repayments in order to limit the risk of default.
Carry out recovery actions on loans in arrears according to the strategy established and in line with the institution's policies and procedures.
Ensure the continuity of portfolio monitoring in case of absence of other CROs and carry out portfolio transfers when necessary.
Use and regularly update Customer Relationship Management tools.
Manage and analyse assigned loan applications and assess their level of risk in line with the institution's policies, procedures, and best practices in terms of risk analysis.
Follow up on loan files until disbursement or rejection of the application and inform the client in a timely manner.

Education and Experience
Education level and specific training required:

Must be a B.Sc or HND graduate of an accredited institution.
Must possess NYSC discharge or exemption certificate and must not be older than thirty-five (35).

Required work experience: