Client Service Manager at Owlman PRS

Sep 27, 2022, 8:23 PM
Customer Service
Owlman PRS

Owlman PRS is a Management Consultancy with the goal to enhance SME profitability in Nigeria through strategic Human Resources services. We offer Recruitment; Training and Development; Performance Management; Organisational Development; HR Policy Formulation; and Corporate Culture Development and Image Management services.

We are recruiting to fill the position below:

Job Title: Client Service Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

Supervise the day to day activities on client’s businesses ensuring that quality standards are attained at every interface, protecting the brand/company name as well as the agency’s interests.
Ensure that day to day contact is maintained with Account Executives; ensure that advice and counsel is given to them on daily basis with respect to tasks execution; and that the agency is constantly taking the initiative.
Prepare and update a profile for the brand (s) assigned to you [a formal statement of the marketing background, client’s objectives and fundamental strategies].
Generate accurate reports and status notifications of businesses and account statements to be reviewed on a daily to monthly basis
Professionally, maintain a world-class Client Relationship Management & Meetings
Pitching fresh and innovative ideas to clients
Completing projects to an agreed schedule budget
Teamwork (Provide collaborative efforts to team members and other staff
Ensure relationships with all colleagues and Heads of department are harmonious and productive).
Ensure that the selling of creative, media or research recommendations to clients is professionally and effectively carried out.
Regularly research and assess available data concerning the assigned clients’ brands and suggest ways to create more values for both the client and the Agency.
Regular communication and liaison with client contacts
Organize and maintain a world-class client feedback system