Community Feedback Mechanism (CFM) Officer at Young Prodigy Humanitarian Organization

Young Prodigy Humanitarian Organization is an Indigenous NGO whose mission is to transform the lives of ordinary Kids on the streets by giving them a sense of belonging and a mindset of a future leader.

We are recruiting to fill the position below:

Job Title: Community Feedback Mechanism (CFM) Officer

Location: Borno
Job type: Contract

Key Responsibilities

• Manage and maintain community feedback and complaint channels (hotlines, helpdesk, suggestion boxes e,t,c).
• Provide feedbacks to communities on action taken.
• Support  awareness sessions to inform communities about their rights and feedback options.
• Record , categorize, and track all feedback and complaints in a confidential database.
• Refer issues to to relevant departments and ensure timely follow-up and resolution.

Requirements

• Bachelor’s Degree in Social Sciencies, Communication, Community Development or related field.
• Strong Understanding of Accountability to Affected Populations(AAP) and humanitarian principles.
• Proficiency in data collection and analysis tools (e,g kobo, Excel or CRM system.
• Ability to handle sensitive information confidentially and ethically.
• Minimum of 2-3 years of relevant experience in accountability, community engagement, MEAL experience preferably in NGO settings.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter as one PDF document to: [email protected] using the Job Title as the subject of the mail.