Jobs

Community Manager and CRM Officer at Havana Prime Company Limited

Havana Prime is a Real Estate developmentment company in Lagos that delivers quality Real Estate Services and Investment, bringing you Happiness.

We are recruiting to fill the position below:

Job Title: Community Manager and CRM Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

Key Roles and Responsibilities
Media Presentation:

Present and host live shows, podcasts, or video content with confidence and charisma
Research and stay updated on industry trends, news, and relevant topics
Collaborate with the media team to brainstorm and create captivating content ideas.

Community Management:

Plan and lead webinars, Sales Trainings, Podcast session, Hangouts, Site Inspections e.t.c
Develop high-quality content daily,weekly and monthly to enhance the overall learning experience and growth of the community
Customize presentations to meet the needs and proficiency levels of various audience segments, ranging from newbies in the real estate space to learned persons.
Respond to questions, comments, requests, and feedback
Provide Feedback: Offer constructive feedback and guidance to community members.

Customer Relations:

Knowing our products inside and out so that you can answer questions
Manage incoming phone calls.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries
Identify and assess customers’ needs to achieve satisfaction.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

Sales and Marketing:

Present, promote and sell Havana Prime products using persuasive communication to existing and prospective customers.
Ensure the growth of the company's business through aggressive sales and techniques.
Generating Leads.
Meeting and/or exceeding sales targets.
Create, plan and schedule presentations of company products to existing and potential customers.
Ensure customer retention.

Qualifications

Interested candidates should possess a Bachelor's Degree in relevant fields with 1 - 3 years work exprience.
Good knowledge of sales techniques.
Excellent knowledge of B2B and B2C business models
Good computer knowledge especially Microsoft Word, Excel, and PowerPoint.
Smart, young and beautiful
Excellent verbal and written communication skills.
Charismatic and confident on-screen presence.
Ability to hold humorous conversations.
Excellent dress sense.
Ability to stay calm when customers are stressed or upset.
Experience working with customer support.
Ability to multi-task, prioritize, and manage time effectively.
Excellent communication skills with the ability to close sales.
Ability to work with little or no supervision.