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Contact Center Agents recruitment at Workforce Group, 11th February 2019

Feb 11, 2019, 9:11 PM
Workforce Group - Our client is currently recruiting suitably qualified candidates for the position below:     Job Title: Contact Center Agent Location: Lagos (Island and Mainland) Job Description
  • He/She will be the liaison between the organization and its current and potential customers.
  • He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs clarify information; research every issue and providing solutions.
Requirements
  • HND/B.Sc in any discipline.
  • Must be Fluent in English and one other Language
  • One or two years' experience working in a related job role.
  • Must be resident in Lagos.
  • Must not be more than 27 years old.
  • Excellent spoken English with impressive interpersonal skills
Remuneration Attractive Basic pay and other benefits.     How to Apply Interested and qualified candidates should: Click here to apply   Application Deadline  15th February, 2019.

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Recruitment / Consulting Company 
Workforce Group Lagos State Call Center