Job descriptions Sample Templates How to do it yourself Words and Meanings Interview questions and answersJobs > Recruitment / Consulting Company > Contact Centre Agents recruitment at ConSol Limited

Contact Centre Agents recruitment at ConSol Limited

Jan 25, 2021, 11:23 PM

ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.

We are recruiting to fill the position below:

 



Job Title: Contact Centre Agent

Location: Lagos
Employment Type: Full-time

Education Qualification

  • Minimum of ND in Mass Communications or any related field.

Job Requirements:

  • Handle customer complaints or enquiries via telephone, emails, chats or text messages.
  • Provide customers with needed information and support
  • Make outbound calls.
  • Receive inbound calls
  • Exhibiting competent product Knowledge.
  • Promote good listening skills.
  • Manage length of calls.
  • Utilize computer technology to handle high volume of calls
  • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
  • Adherence to call script and call centre policies.
  • Ensure that customers/callers are satisfied.
  • Gather information from customers.
  • Consistently ensure call(outbound/inbound) quality
  • Contributes to team effort by accomplishing related results as needed.
  • Compile reports.

Experience:

  • Minimum of 0-3 years relevant work experience.
  • Working knowledge of appropriate CRM software and understanding of the Contact center industry.

 

 

How to Apply
Interested and qualified candidates should send their CV in an MS Word format to: apply@consollimited.com using the "Job Title" as the subject of the email. e.g "Contact Centre Agent"

 

Application Deadline  30th April, 2021.


Similar Jobs

Job Vacancies at Crystgold Diamond Spring

Job Opportunities at Smart Partners Consulting Limited

Van Sales Representative at ICS Outsourcing Limited

Relationship Manager at Tuge Height Limited

Current Vacancies at Talenture Group

Latest Jobs at Complete Hotel Services Nigeria Limited

Job Vacancies at Karisfined Edge Solutions

Catering Operations Supervisor at Olman Business Solutions (OBS) Limited

Current Recruitment at Revolutions Consulting and Environmental Services

Recent Vacancies at Prestigious Consulting Group


Subscribe to Free Job Alerts!

Being aware and applying for jobs on time increases your chances of getting a job. Information is key. Subscribe to our free job alerts

Enter your email below and click subscribe.


Recruitment / Consulting Company 
ConSol Limited Contact Centre Agent Lagos State