Counter Services Representative at Citibank Nigeria Limited

Citibank Nigeria Limited (CNL) was incorporated in Nigeria on May 2, 1984 and the oldest international bank in the country. It provides a wide range of financial products and services to corporate and commercial customers, financial institutions and public sector organizations. It offers deposit and loan products, global transaction services, cash management, sales and trading, corporate finance and investment banking products.

The company was formerly known as Nigeria International Bank Ltd and changed its name to Citibank Nigeria in 2008. Today it employs about 300 people and operates 12 branches in Lagos, Abuja, Port Harcourt, Warri, Kano, Bonny, Aba, Lanlate and Ososa. As at December 31, 2016, it had over NGN 600 billion in total assets. Citibank Nigeria is owned by Citibank Overseas Investment Corporation, a subsidiary of Citibank N.A. (USA).

We are recruiting to fill the position below:

Job Title: Counter Services Representative

Job Req ID: 22467033
Location: Lagos, Nigeria
Time Type: Full time
Job Family Group: Operations - Transaction Services
Job Family: Cash Management

Overview

• Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility.
• It ensures global transactions flow smoothly around the clock, wherever we do business.
• Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

Responsibilities

• The Counter Services Representative is an entry level role responsible for processing varied cash & trade operation tasks in coordination with the Transaction Services team.
• The overall objective is to perform multiple processing activities of limited complexity in a fast-paced environment, while focusing on quality, details and accuracy.

Other Responsibilities:

• Apply detailed processing knowledge to deliver efficient customer service that meets quality standards
• Contact internal and external customers on a frequent basis
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Perform limited complexity transaction duties / Cash & Trade Operation tasks under general supervision
• Complete processing activities related to compliance and control
• Assist new team members with procedural tasks

Qualifications

• First Degree in any discipline.
• 1 year of relevant experience
• Pass basic induction and operations training.

Success Profile:

• You’ll have strong communication, planning and organizational skills which will benefit you and the team.
• Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity:
  • Analytical
  • Adaptable
  • Logical
  • Quick-thinking
  • Multi-tasker
  • Efficient.

How to Apply
Interested and qualified candidates should:
Click here to apply

Note

• This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
• Citi is an equal opportunity and affirmative action employer.
• Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran