Jobs

Ongoing Recruitment at IpNX Nigeria Limited

ipNX is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services. We are recruiting to fill the vacant position below: Job Title: NYSC, Pre-Service & I.T Intern Job ID: 18 Location: Any City, Nigeria Department: Human Resource, Finance, Wifi and Voice, Network Infrastructure uni, Information Systems & Technology Reporting to: Supervisor Function: As applicable to requesting unit Travel Frequency: Occasional Introduction of the Job The ipNX internship program offers students in tertiary institutions in Nigeria the opportunity to gain work experience and providing students the opportunity to work directly with inspiring and experienced professionals. The insights and skills gained by the end of the programme would be invaluable for future careers to the following category of applicants:

Students undergoing the mandatory SIWES (Student Industrial Work Experience Scheme) program (INDUSTRIAL TRAINEE).
Graduates who have completed their Higher National Diploma programs for Polytechnics, Colleges of Education & Bachelor Degree for university institutions .and are awaiting NYSC deployment (PRE-SERVICE).
Corp members currently undergoing their National Youth Service Corps (NYSC).

Purpose of the Job

To learn new skills and add to their knowledge base while gaining confidence in their abilities.
To offer the opportunity to work with someone who can become a mentor for you - not only in the internship but throughout their career.
To learn about a career field from the inside and decide if this is the right career field for them.
To offer the opportunity to practice communication and teamwork skills.
To gain industry knowledge first hand from the organization and professionals.
To gain valuable experience and accomplishments to add to their resume.
To provide evidence that they have initiative, are reliable, and have a sense of responsibility.
To apply some of the ideas learned in school and provide a bridge between school and the professional world.

Deliverables;

This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Expected Key Results (Detailed KPIs):

Communications
Dependability
Initiative
Job Knowledge
Use of Technology
Overall Job Performance

Demonstrate (Key competencies):

This section requires an overview of the education, experience, and skills required to do the job at a satisfactory level. It is not a list of the jobholder's qualification.

Educational Qualifications & Functional Skills

CGPA ( 2.50 minimum)/BSC(2.2 minimum)/ HND(Upper Credit minimum).
WAEC (Minimum 6 B’s & C’s)

Work Experience:

Little or no work experience

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience

Interested and qualified candidates should:Click here to apply Job Title: Account Manager (Entry-level) Job ID: 52 Location: Lekki/ Ikeja/ Victoria Island/ Apapa-Lagos Department: Network Services Divison Function: Business Development Reporting to: Territory Manager Travel Frequency: Rarely Purpose of the Job

The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results

Achieve set revenue growth.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience

0-2 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities

Other Requirements:

Customer Focused
Action-oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development

Interested and qualified candidates should:Click here to apply Job Title: IP Telephony Engineer Job ID: 54 Location: Lagos Department: Group Infrastructure Unit Reporting to: Head, Engineering Travel Frequency: Occasional Purpose of the Job

Provide Pre-sale support, Implementation and technical support for all IP Telephony services.

Expected Key Results

Exceed MTTR for all voice related issues.
Deliver all voice projects within agreed timeline with the customers.
Proffer voice solutions within timeline agreed with the customer during presales engagement.
Deliver all voice projects within agreed timeline with the customers.
Exceed MTTR for all voice related issues.

Educational Qualifications & Functional Skills

B.Sc/B.Eng in Computer Science/Computer Engineering/Electrical-Electronics Engineering.
CCNP/CCIE (Voice)
4 Years Work Experience in similar roles.
Advanced Level Knowledge on Telecommunications, IP designs and implementation skills, & in-depth knowledge of IP Network.
Ability to find solution to complex network problems through creative thinking, analytical reasoning and past experiences along with available resources and information.
Resourceful team player who excels at building trusting relationships with customers and colleagues.
Innovative problem-solver who can generate workable solutions and resolve complaints.
Excellent business communication skills both verbal and written.

Work Experience:

Hands-on experience with Unix/Linux shell scripting.
Working knowledge of different Linux OS, CentOS, RedHat, Ubuntu.
Design, Implementation & Support of VoIP networks.
In-depth understanding of SIP based VoIP network architecture.
In-depth understanding of voice codecs & SIP-E1, SIP-Analogue architectures.
Familiar with several VoIP deployments e.g. CUCM, CME, Trixbox, Asterisk.
Working knowledge of IP-PBX, Analogue PABX configurations and troubleshooting.
Proficient in the use of network analytical tools e.g. Wireshark, Colasoft Capsa etc.
Implementing and troubleshooting various LAN Networks.
Familiar with Wi-Fi 802.11 a/b/g/n/e configurations and complete set-up.
Implementing and troubleshooting various WAN Networks running various routing protocols like BGP, OSPF, EIGRP, and MPLS VPNs.
Implementing and troubleshooting Mobile IP networks.
In-depth knowledge of Windows/Linux Servers Operating System.
Support systems for network management including a working knowledge of SNMP, Voice technologies and services including VoIP, PBX, PRI, ISDN, ACD, call recording, voicemail, conferencing, and CDRs
Substantive experience interfacing with network carriers and ISPs in LAN/WAN solution.

Other Requirements:

Customer Focus
Tech savvy
Team Work
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Nimble Learning

Interested and qualified candidates should:Click here to apply Job Title: Network Management Engineer Job ID: 17 Location: Isaac John, Ikeja GRA, Lagos Department: Group Infrastructure Unit Sub Division: Monito ring and Command Centre Job Function: Network Management Reporting to: Head, Monitoring and Command Centre Travel Frequency: Occasional Purpose of the Job

To monitor the network 24*7, providing support for management and efficient configuration of systems that are used for monitoring and service feasibility, ensuring appropriate design and notification are provided in line with the requirement of the user departments.

Expected Key Results (Detailed KPIs)

Application development
Network Monitoring
Escalation
Network Operations
Server/Application Administration
Network Device backup
Dashboard development
Reporting

Educational Qualifications & Functional Skills

University Degree in Engineering
Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage.
Ability to leverage technology to develop and enhance functional competencies
Database Management – Mysql, MSSQL, PostgreSQL, Oracle.
Knowledge of networking and network monitoring/management.
Knowledge and experience with various web technologies.
Open Source software customization.
Knowledge of current IT trends and technologies in software development.
Ability to learn new things quickly.

Work Experience

Experience in Linux and monitoring system environment
Sound understanding and extensive experience in SNMP. TR-069 and network management
Experience in Perl, PHP, and Python

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning

Interested and qualified candidates should:Click here to apply Job Title: Systems Administrator (Information Systems and Technology) Job ID: 38 Location: Lagos Department: Information Systems and Technology Reporting to: Head, Information Systems & Technology Sub Division: Information Systems & Technology Travel Frequency: Occasional Purpose of the Job

Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure to enable continuing innovation within the infrastructure

Expected Key Results

Administer server’s infrastructure in accordance with standards and project/operational requirements
Identify and promote best systems administration practices and patterns
Perform continuous system monitoring
Provide Tier II/other support
Participate in disaster recovery planning and testing
Identify approaches that leverage our resources and provide economies of scale

Educational Qualifications & Functional Skills

Minimum 2.1/Upper Credit Bachelor’s degree or equivalent Engineering or Information Technology or Computer Science
Systems Administrative role in Linux environment
Previous years of experience working in ISP environment

Work Experience:

Linux, Windows Server, Solaris administration experience necessary, in that order of preference
Experience with scripting, installation and migration concepts – in Bash, Perl, Python
Virtual Infrastructure administration experience with KVM or VMware highly desired. Storage Area Network administration experience a plus
Experience administering centralized data backup and recovery infrastructure, including installation and configuration of open source data backup solutions like Bacula, amanda, BareOS, etc.
Experience deploying and administering web servers – Apache/Nginx/Tomcat
Working knowledge of cloud technologies like OpenStack, a plus
Experience with Dev/Ops tooling to build, configure and deploy, a plus
Experience with configuration management tools (Chef, Ansible, Salt Stack, Puppet)
Working knowledge of open source CPanel (website admin panel) and Relational Database Management System like MySQL, PostgreSQL, etc.
Experience supporting a high traffic customer facing website infrastructure
Experience administering and troubleshooting load balancing appliances in a production environment.

Other Requirements:

Ability to document and implement processes to increase efficiency, productivity, reliability and scalability
Project management skills a definite asset
Strong understanding of the organization’s goals and objectives
Problem solver
Ability to work under pressure
Customer Focus
Tech savvy
Team work
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning.

Interested and qualified candidates should:Click here to apply Job Title: Account Manager Job ID: 36 Location: Lekki/ Ikeja/ Victoria Island/ Apapa-Lagos Department: Network Services Divison Function: Business Development Reporting to: Territory Manager Travel Frequency: Rarely Purpose of the Job

The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results

Achieve set revenue growth.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience

At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities

Requirements

Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality

Other Requirements:

Customer Focused
Action-oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development

Interested and qualified candidates should:Click here to apply Job Title: System Administrator Job ID: 53 Location: Lagos Department: Research and System Architecture Job Function: System Administrator Reporting to: Chief Technology Architect Travel Frequency: Occasional Purpose of the Job

Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure to enable continuing innovation within the infrastructure

Expected Key Results

Administer server’s infrastructure in accordance with standards and project/operational requirements
Identify and promote best systems administration practices and patterns
Perform continuous system monitoring
Provide Tier II/other support
Participate in disaster recovery planning and testing
Identify approaches that leverage our resources and provide economies of scale

Educational Qualifications & Functional Skills

Minimum of 2.1/Upper Credit Bachelor's Degree in Engineering or Information Technology or Computer Science
Systems Administrative role in Linux environment
Previous years of experience working in ISP environment

Work Experience:

Linux, Windows Server, Solaris administration experience necessary, in that order of preference
Experience with scripting, installation and migration concepts – in Bash, Perl, Python
Virtual Infrastructure administration experience with KVM or VMware highly desired. Storage Area Network administration experience a plus
Experience administering centralized data backup and recovery infrastructure, including installation and configuration of open source data backup solutions like Bacula, amanda, BareOS, etc.
Experience deploying and administering web servers – Apache/Nginx/Tomcat
Working knowledge of cloud technologies like OpenStack, a plus
Experience with Dev/Ops tooling to build, configure and deploy, a plus
Experience with configuration management tools (Chef, Ansible, Salt Stack, Puppet)
Working knowledge of open source CPanel (website admin panel) and Relational Database Management System like MySQL, PostgreSQL, etc.
Experience supporting a high traffic customer facing website infrastructure
Experience administering and troubleshooting load balancing appliances in a production environment.

Other Requirements:

Ability to document and implement processes to increase efficiency, productivity, reliability and scalability
Project management skills a definite asset
Strong understanding of the organization’s goals and objectives
Problem solver
Ability to work under pressure
Customer Focus
Tech savvy
Team work
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning

Interested and qualified candidates should:Click here to apply Job Title: System Analyst/Developer - OSS/BSS Job ID: 40 Location: Lagos Department: Information Systems and Technology Function: System Analysis and development Reporting to: Head, Information Systems & Technology Travel Frequency: Occasional Purpose of the Job

Primary responsibility for the development and support of the OSS/BSS platform and its integration with other systems and applications.

Expected Key Results

Develop and build software and applications
Ensure feasibility and usefulness of projects
Reporting

Educational Qualifications & Functional Skills

Minimum 2.1/Upper Credit Bachelor's Degree in Computer Science, Computer Engineering, or Computer Information Systems or related field or a combination of related experience and education.

Work Experience:

Hands-on experience with Perl programming, Linux, Postgres RDBMS, and Apache web server required
Demonstrated experience developing database- driven web applications using PHP, Python, Ruby on Rails, or Java, a plus
Previous experience in Telco OSS/BSS software, such as Freeside and FreeRadius, a big advantage
Experience with user experience software development using JavaScript including libraries such as JQuery, XML, CSS3.0 (with dynamic, responsive web design with mobile devices), and other related UI technologies (HTML5, Flash)
Strong integration skills
Good understanding of web application development using HTTP REST, software standards, software development life cycle and methodologies
Knowledge of software development process, quality control, and impact assessment
Demonstrated knowledge in mobile platforms, internet technologies and user interface
Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment. Experience working with version control systems (Subversion, Git)

Other Requirements:

Strong team player
Ability to mentor less experienced engineers
Solid problem solver
Ability to quickly learn and apply new tool sets, technology and concepts
Proven ability to organize, prioritize, and manage multiple projects effectively, deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment
Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users

Interested and qualified candidates should:Click here to apply Job Title: Network Implementation & Support Engineer Job ID: 48 Location: Trans Amadi Estate, Port Harcourt Department: Group Infrastructure Unit Function: Implementation & Support Reporting to: Team Lead, Operations & Maintenance (East) Travel Frequency: Occasionally Purpose of the Job

To improve on the SLAs with customers by reducing the MTTR which also translates to improve service to customers.

Expected Key Results

Corporate/FOS Incident Management
Preventive Maintenance
Re-sale Engineering
Report Management
Back Office Support
Project Implementation Management
Inventory Management

Educational Qualifications & Functional Skills:

Minimum 2.2/Upper Credit Bachelor's Degree in Computer Engineering, Electrical Electronics or any IT related degree
Customer centric and stakeholders’ management
Good LAN/WAN network design and implementation skills.
Ability to solve complex problems in the shortest available time using honed analytical skills.
Good interpersonal skills with customers, vendors and members of team.
Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.

Work Experience:

At least 2 years in telecommunications industry.

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning.

Interested and qualified candidates should:Click here to apply Job Title: Marketing Communications Executive Job ID: 37 Location: Lagos Department: Marketing Function: Marketing Communications Reporting to: Executive Director, Corporate Services Purpose of the Job (Brief)

The marketing communications executive is involved in developing marketing activities to promote a product, service or idea. It involves planning, advertising, public relations, research and event organization.

Expected Key Results Networking:

Organizing and attending events such as conferences, seminars, receptions and exhibitions.
Liaising with a range of stakeholders including customers, colleagues, suppliers and agencies.
Communicating with target audiences and managing customer relationships.
Maintaining media relations.

Market Research:

Evaluating marketing campaigns.
Arranging the effective distribution of marketing materials.
Contributing to, and developing, marketing plans and strategies.

Budget:

Managing marketing budget.
Develop an annual marketing plan in conjunction with the regional sales departments. This should detail the year’s activity to meet agreed company objectives.
To deliver all marketing activities within the agreed budget.

Reporting & Database Management:

Maintaining and updating databases.
Creative Design.
Writing and proofreading.
Organizing photo-shoots.

Digital Marketing:

Create and upload copy and images for the organization’s website.
Contribute to company and industry blogs and manage e-communications.
Keep up to date with current digital trends.
Participating in general marketing activities.

Educational Qualifications & Functional Skills

Minimum 2.2/Upper Credit B.Sc./ HND in Marketing, Mass Communications, Business Administration and other Social Science related courses.
Masters in Marketing is an added advantage.

Work Experience:

2years experience relevant experience

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Motivation
Nimble Learning
Attention to detail and accuracy
Customer Relationship Management
Ability to work on many projects at once
Ability to be a Team player
Business-related computer skills including knowledge with PowerPoint, Excel and Word
Excellent communicator with ability to influence and persuade across all levels of the organization

Interested and qualified candidates should:Click here to apply Job Title: NMS Engineer - Software Development Job ID: 29 Location: Lagos Department: Group Infrastructure Unit Sub Division: Monitoring and Command Centre Job Function: Software Development Reporting to: Manager, Monitoring and Command Centre Travel Frequency: Occasional Purpose of the Job

To provide creative and intuitive software applications as well as administer and optimize servers and managed resources to support the ever growing need for monitoring critical indices within the company network.

Expected Key Results (Detailed KPIs)

Application development
Server/Application Administration
Project Management
Dashboard development

Educational Qualifications & Functional Skills

University Degree in Engineering
Professional Qualification (CCNA, ITIL, LPIC/CompTIA, etc.) an added advantage.
Ability to leverage technology to develop and enhance functional competencies
Database Management – Mysql, MSSQL, PostgreSQL, Oracle.
Abilty to develop software in Java, Ruby on Rails, PHP or other programming languages.
Knowledge of networking and network monitoring/management.
Knowledge and experience with various web technologies.
Open Source software customization.
Knowledge of current IT trends and technologies in software development.
Ability to learn new things quickly.

Work Experience

Experience in Linux and monitoring system environment
Sound understanding and extensive experience in SNMP. TR-069 and network management
Experience in Perl, PHP, and Python

Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning

Interested and qualified candidates should:Click here to apply Job Title: Product Analyst Job ID: 23 Location: Lagos Department: Network Services Divison Function: Product Development Reporting to: Product Manager Travel Frequency: Occasional Purpose of the Job

The Product analysts carry out market research to identify new opportunities for existing products and developing new products ideas.
He/she will interview customers to discuss their future product requirements, and they review published research reports to identify gaps in the market that their company could meet.
Establishing market requirements provides a framework that enables product development team to prepare design proposals based on fact, rather than guesswork.
They analyze their own products and those of competitors, comparing performance and features with current market requirements.
Product analysis provides the product team with a benchmark for new product performance.

Expected Key Results (Detailed KPIs)

Submit/review a product strategy and roadmap for Voice and Wi-Fi
Submit a product review on existing products (FOS, Voice, Wi-Fi, Data services) One per quarter
Develop a survey per Quarter, analyze and share the results of the survey with key stakeholders.
Use analytics (website, social media, and company CRM) to gather customer needs
Determine why customers churn by calling and visiting churned customers, checking customer habits and defining customer
Visit events and venues where deployment is made. And report customer feedback(Needs and complaints)
Generate, update and submit intelligence report weekly
Attend conferences and events related to product and sector
Develop pricing model quarterly
Submit product price reviews and projection quarterly
Hold product training and briefs for sales staff Quarterly
Propose a sales incentive and promotion scheme that will drive an increase in sales
Develop product communication plan/strategy and share with Line Manager and other stakeholders.

Educational Qualifications & Functional Skills

B.Sc in Engineering/Computer Science/Marketing / Sales / related disciplines
Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience

At least 2 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities.

Other Requirements:

Customer Focused
Ability to conduct market research
Action oriented
Result Driven
Cultivate Innovation
Critical thinking skills to recommend original and productive ideas
Time Management
Self Development

Interested and qualified candidates should:Click here to apply Job Title: Territory Manager, Island Job ID: 33 Location: Lagos Department: Network Services Divison Function: Business Development Reporting to: Head, Corporate Sales Travel Frequency: Rarely Purpose of the Job

The Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory.
The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
The territory manager manages and oversee account managers working within the given territory.

Expected Key Results

Achieve set revenue growth.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

B.Sc Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills - both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities

Other Requirements:

Customer Focused
Understanding of Strategic Accounts
Action oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality

Interested and qualified candidates should:Click here to apply Job Title: Account Manager Job ID: 35 Location: Trans Amadi Estate, Port Harcourt, Rivers Department: Network Services Divison Function: Business Development Reporting to: Territory Manager Travel Frequency: Rarely Purpose of the Job

The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results

Achieve set revenue growth.
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements

Educational Qualifications & Functional Skills

B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities

Other Requirements:

Customer Focused
Action-oriented
Result Driven
Cultivate Innovation
Ability to optimize work processes
Resilience
Self-Development

Requirements:

Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality.

Interested and qualified candidates should:Click here to apply Job Title: Business Analyst Location: Lagos Job ID: 24 Department: Network Services Divison Reporting to: Head, NSD Function: Business Development Travel Frequency: Rarely Purpose of the Job

The Business Analyst is responsible for analyzing business processes within the company and recommending projects to improve the effectiveness of those processes. Understand the structure, policies, and operations of the division’s service delivery operations. Interface with the customers to understand their requirements. Bridge the gap between the business problems and the technology solutions. Business performance analysis.

Expected Key Results (Detailed KPIs):

Business Scope and Specification Management
Conduct feasibility studies, from a technological and organizational perspective, and document findings
Complete cost-benefit analysis on implementing changes to business processes, products or business unit structure
Document ‘as is’ and ‘to be’ processes and describe the changes required to migrate to the ‘to be’ capability.
Contribute to developing business cases to quantify current costs to serve; investment in project; and return on investment
Market Assessment and Competitive Analysis
Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
Good Microsoft office suite competence, CRM competence, including Visio
Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
Must demonstrate interpersonal capabilities
Must demonstrate ability to model data and processes, experience in implementing process change and producing supporting documentation, documenting and executing test scripts experience, experience in writing business functional and non-functional requirements documents and business cases. Understanding of user needs and a business outcome approach. Experience in use case documentation.

Other Requirements: