Customer Care Officer at Dowins Globalink Limited

Dowins is an undemand design, printing and packaging company which has been under continual research and development in branding and packaging, graphic design and quality print. Our mission is to provide clients with high quality prints, exceptional services and solutions that will not only meet but exceed clients’ requirements.

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Garki 2, Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Maintain customer database
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.

Requirement / Skills

• Bachelor's Degree in Administration, or related field preferred
• At least 2 years work experience.
• Organized
• Efficient
• Good problem solving skills
• Good computer skills eg Microsoft Suites
• Multi tasking
• Ability to learn other software systems relatively easily
• Analytical skills
• Good writing skills (email etiquette)
• High level of professionalism (you are one of the faces of the company!)
• Positive attitude (can be tough to maintain for some people in the face of an irate customer )
• Calm under pressure
• Ability to handle stress
• Friendliness
• Excellent verbal and communication skills

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email

Application Deadline  28th August, 2021.