Jobs

Customer Care & Project Manager at Phillips Outsourcing Services Nigeria Limited

Jul 19, 2021, 6:27 PM
Customer Service
Phillips Outsourcing Services Nigeria Limited

Phillips Outsourcing Services Nigeria Limited - Our client, a location based solutions firm that designs and develops advanced location-based IT services and solutions (telematics) that combine GPS positioning, wireless communications & geographical information technology, is recruiting to fill the position below:

Job Title: Customer Care & Project Manager
Location: Lagos
Employment Type: Full-time

Role Summary

To support the Organization’s solution-based sales effort by acting as the primary interface with assigned customer(s) for all related customer-satisfaction fronts during the pre and post-sales process.
This is to achieve high levels of customer delight during and after project rollouts, and to maximize client retention and contract renewals.

Job Responsibilities

Oversee the successful implementation of projects from inception to implementation.
To establish, maintain and strengthen relationships and rapport with existing and new customers to identify/understand customer-support opportunities and sales opportunities for the Organization
To respond to or properly direct customer requests to the appropriate party – from major Requests for Quotation to minor requests for changes or inquires.
To attend meetings with customers in the absence of the Global Customer Service & Support Manager.
To proactively seek ways to improve workflow & work processes, including identification of improved ways to enhance the Organization’s customer service function.
To provide regular updates on account strategy, status, and performance to the Management.
To coordinate and communicate with all necessary internal departments, such as Production, Installation, Sales, and Research & Development teams, to ensure uniform understanding of the customer’s expectations, and successful delivery and issue-resolution.

Professional & Technical Capabilities

B.Sc. in relevant fields and must have completed a Diploma.
Possess 5 years’ work experience in a Multi-National Company environment, preferably in the cellular industry.
Pays strong attention to detail
Possesses strong negotiation and project management skills
Possess basic engineering and IT-related knowledge
Possess basic engineering knowledge / experience.
Customer-oriented with an outgoing and pleasant personality.
Experienced in presenting and communicating to internal & external customers, to generate interest and engage them during presentations.
Result-oriented and self-motivated with the ability to work independently and under pressure in a fast paced environment

Required Competencies: