Customer Care Representative at Clinix Healthcare

Clinix Healthcare has 40 years of qualitative experience in Medical and Diagnostic services with over 120 centers across Africa. The state-of-the art Diagnostic Centre represents a milestone towards fulfilling Clinix strategic objectives in providing a world class integrated health system that ensures excellence in health and healthcare for all as a globally recognized destination for healthcare. Clinix Healthcare Nigeria is the first investment in West Africa. The Principal investor is Greenlife Pharmaceuticals and Bliss Gvs Pharmaceuticals. Both companies have outstanding repute in the Nigerian Healthcare industry.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Ilupeju, Lagos
Job type: Full Time

Job Description

• Clinix Healthcare is seeking a friendly, professional, and empathetic Customer Care Representative to join our team in Ilupeju.
• In this role, you will be the first point of contact for our patients and clients, ensuring they receive exceptional service, clear information, and a positive experience at every touchpoint of their healthcare journey.

Responsibilities

• Greet and welcome patients, visitors, and clients in a warm and professional manner. 
• Handle incoming calls, emails, and walk-in inquiries regarding appointments, services, test results, billing, and general healthcare information. 
• Schedule, reschedule, and confirm patient appointments efficiently using our booking system. 
• Follow up with patients post-visit or post-test to ensure satisfaction and gather feedback. 
• Maintain accurate records of interactions, appointments, and patient communications in line with confidentiality and data protection standards. 
• Support front-desk operations and collaborate with clinical, laboratory, and administrative teams to ensure smooth service delivery.
• Provide accurate information about our laboratory, diagnostic, and medical services, including preparation instructions for tests. 
• Address patient complaints, concerns, or feedback promptly and escalate complex issues to the appropriate supervisor when necessary. 
• Assist with patient registration, verification of details, and collection of necessary documentation. 

Qualifications

• OND, HND, or Bachelor’s degree in any relevant field (Business Administration, Mass Communication, Public Relations, Health Administration, or related disciplines preferred). 
• Minimum of 1 year of experience in customer service, call center, front-desk, or client-facing role (healthcare experience is a strong advantage). 
• Excellent command of English; additional local language skills are a plus.

Requirements & Skills:

• Excellent verbal and written communication skills with a clear, polite, and professional telephone manner. 
• Strong customer service orientation with genuine empathy and patience when dealing with patients. 
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning healthcare management software. 
• High level of integrity, discretion, and commitment to maintaining patient confidentiality. 
• Pleasant personality, neat appearance, and team-oriented attitude.
• Ability to multitask, prioritize, and remain calm under pressure in a busy healthcare environment. 
• Good problem-solving skills and ability to handle difficult or emotional situations tactfully. 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] and copy [email protected] using the Job Title a the subject of the email