Customer Care Representative at Noratu Consulting
Noratu Consulting has been mandated by one of its clients in the Logistics industry to fill the position below:
Job Title: Customer Care Representative
Location: Benin City, Edo
Employment Type: Full-time
- Provide an exceptional level of support to our social media communities across Facebook, Twitter, Instagram and YouTube by moderating, responding to and escalating messages and feedback in a timely and supportive manner
- Document all call information according to standard operating procedures.
- Responding promptly to customer inquiries.
- Maintaining a positive, empathetic and professional attitude toward customers at all time.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Research, identify, and resolve customer complaints using applicable tools and software.
- Minimum Educational Qualification; OND
- 23- 28 years.
- Must be based in Benin City, Edo State
- Proficient in English (oral and written)
- 1-2 minimum experience.
- Ability to be polite and compassionate without lacking confidence.
- Apt. in negotiating and persuading.
- Excellent knowledge of Twitter, Facebook, Instagram + and other social media best practices.
N25,000 - N30,000 Monthly.
How to Apply
Interested and qualified candidates should send their Applications to: firstname.lastname@example.org using the "Job Title" as the subject of the email.
Application Deadline 15th November, 2020.