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Customer Service / Application Officer at Law and Visas


Law and Visas is an Immigration Law Firm based in Lagos, Nigeria. The firm has been operating in Nigeria for 10 years. We are a leading firm in Immigration Services.

We are recruiting to fill the position below:

 

Job Title: Customer Service / Application Officer

Location: Lagos
Job Type: Full-time, Permanent
Field: Immigration Law Firm
Resumption: 1st July 2022

Job Description

  • The firm is looking for a competent client relationship officer. This is a customer service position.
  • The position requires you to provide excellent customer service to our clients and the office team.
  • Experience in immigration law is not essential. However, an experience in working in a business and office environment, getting tasks done in a short time is essential.

Responsibilities

  • Fill in Clients records and forms.
  • Check and process clients documents.
  • Analyze clients documents.
  • Scan and Upload documents.
  • Assist clients with knowing the range of services offered.
  • Demonstrate good knowledge of services to clients.
  • Greet clients in a friendly, polite, and professional manner.
  • Educate clients about current immigration developments and trends.
  • Ring up clients, respond to emails, meet face to face, and chat to clients to take payments, and you issue receipts.
  • Fill forms online.
  • Anaylse situation and issues.
  • Check for errors in documents.
  • Sell service to the prospective clients.
  • Collect Client information and fill out application forms.
  • Liaise with clients on a daily basis.
  • Contribute to team's daily sales goals.

Job Requirements

  • B.Sc / HND degree holder of any discipline from a reputable institution.
  • Minimum of 3 years of work experience.
  • Must have experience working in a business/office environment
  • Must have good data analysis skills.
  • Must be able to follow set company rules and standards
  • Minimum of Second class lower or itsequivalent.
  • Must reside in Lagos.
  • Must be able to travel to the office early at normal office hours.
  • Fluent in spoken English.
  • Must have good writing ability/skills.
  • Must have good research and fact-finding abilities/skills.
  • Must have good interpersonal and organizational skills
  • Must have good knowledge of basic computer applications ie Microsoft word, chrome etc.
  • Must have excellent verbal communication skills
  • Strong orientation towards providing excellent customer service
  • Basic math skills.
  • High attention to detail.
  • Demonstrated selling skills.
  • Ability to maintain a professional appearance.

Salary
N100,000 - N120,000 monthly

 

 

How to Apply
Interested and qualified candidates should send their Cover Letter and detailed CV to: [email protected] using the Job Title as the subject of the mail.

Note

  • Pls specify the position you are applying for in the Cover Letter.
  • Application after the closing date may not be considered

Application Deadline  28th June, 2022.


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