Customer Service Executive at PWAN Group Limited

PWAN Group is a leading real estate investment and network marketing company in Nigeria, dedicated to providing affordable housing solutions and lucrative investment opportunities. With a strong presence nationwide, we pride ourselves on excellence, integrity, and customer satisfaction.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Ajah / Lekki, Lagos
Employment Type: Full-time

Key Responsibilities

• Handle inbound and outbound calls, emails, and social media messages from customers in a timely and courteous manner.
• Meet performance targets (response time, resolution rates, customer satisfaction).
• Maintain a befitting presence: professional attitude, appearance, and communication.
• Collaborate with other teams to improve processes and customer experience.
• Resolve customer issues, answer questions about products/services and policies, and escalate when necessary.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Use Microsoft tools (Word, Excel, Outlook, possibly Teams) to prepare reports, track metrics and communicate internally.

Requirements

• Bachelor’s Degree or HND qualification.
• 0 - 4 years relevant work experience.
• Presentable, confident, polite, with a professional image and phone manner.
• Strong listening skills, patience, and empathy when dealing with customers.
• Ability to multitask, prioritize effectively, and work under pressure.
• Residing around Lekki / Ajah axis or able to commute reliably.
• Must have completed NYSC.
• Proficient in MS Tools (Microsoft Word, Excel, Outlook; familiarity with Teams/other Office apps is an advantage).
• Excellent verbal & written communication skills.

What We Offer

• Competitive salary.
• HMO.
• Opportunity to grow and learn in a supportive work environment.
• Training and mentorship in customer service best practices.

How to Apply
Interested and qualified candidates should send their CV (and a short cover letter) to: [email protected] using “Customer Service Executive – Lekki / Ajah” as the subject of the mail

Application Deadline 30th November, 2025.