Customer Service Representative at Clinix Healthcare

Clinix Healthcare has 40 years of qualitative experience in Medical and Diagnostic services with over 120 centers across Africa. The state-of-the art Diagnostic Centre represents a milestone towards fulfilling Clinix strategic objectives in providing a world class integrated health system that ensures excellence in health and healthcare for all as a globally recognized destination for healthcare. Clinix Healthcare Nigeria is the first investment in West Africa. The Principal investor is Greenlife Pharmaceuticals and Bliss Gvs Pharmaceuticals. Both companies have outstanding repute in the Nigerian Healthcare industry.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abule Egba, Lagos
Job type: Full-time

Job Description

• We are seeking friendly, professional, and patient-focused Customer Service Representatives to join our front desk and patient support team at our Abule Egba facility.
• We are dedicated to providing compassionate, efficient, and high-quality healthcare services, and we are looking for individuals who are passionate about creating positive first impressions, assisting patients and visitors, and contributing to an excellent overall patient experience.

Responsibilities

• Greet patients, visitors, and clients warmly and professionally upon arrival.
• Maintain a clean, organized, and welcoming reception area.
• Update patient records in the electronic health system and ensure data accuracy and confidentiality.
• Assist with basic administrative tasks such as filing, scanning documents, and preparing reports as needed.
• Promote clinic services, special offers, and health awareness programs to patients when appropriate.
• Manage front desk operations, including patient registration, appointment scheduling, check-in/check-out processes, and billing inquiries.
• Answer phone calls, respond to inquiries, provide information about services, direct calls appropriately, and handle appointment bookings.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Guide patients through clinic processes, explain procedures, and direct them to the relevant departments or waiting areas.
• Handle patient complaints, concerns, and feedback courteously, escalating complex issues to the Customer Service Manager when necessary.

Qualifications

• Minimum of OND / HND / BSc in Business Administration, Secretarial Studies, Mass Communication, Hospitality Management, or any related field.
• At least 1–2 years of experience in customer service, reception, front desk, or client-facing roles (experience in a healthcare, hospital, or clinic setting is a strong advantage).
• Good command of English; additional local language skills (Yoruba, Pidgin, etc.) are highly desirable.
• Pleasant appearance, neat dressing, and professional conduct at all times.

Requirements & Skills:

• Excellent verbal and written communication skills with a warm, approachable, and professional demeanor.
• Attention to detail, accuracy in data entry, and strong organizational skills.
• Discretion and strict adherence to patient confidentiality and ethical standards.
• Strong customer service orientation with empathy, patience, and the ability to handle stressful situations calmly.
• Good interpersonal skills and ability to interact effectively with patients of all ages, backgrounds, and conditions.
• Basic computer literacy (Microsoft Office, email, and preferably experience with healthcare management software or EHR systems).

How To Apply
Interested and qualified candidates should send their CV to: [email protected] and copy [email protected] using the Job Title as the subject of the mail.