Customer Service Officer at Detopsy Engineering Limited

Detopsy Engineering Limited is a forward-thinking engineering firm specializing in energy systems, automation, and sustainable technologies. We partner with clients across Nigeria to deliver innovative solutions that drive efficiency and profitability. With over 12 years of experience, we partner with global entities to deliver tailored solutions that meet your specific needs. From procurement to maintenance and custom engineering, our expertise ensures you receive top-quality materials and services. We manage the entire procurement process for cost-effective results and provide comprehensive maintenance to keep your systems running smoothly. Our skilled engineers develop innovative, customized solutions, working closely with you to drive success. Our commitment to excellence and collaborative approach make us the ideal partner for your unique requirements.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Isheri Road Ojodu Berger, Lagos
Employment Type: Full-time

Job Summary

• We’re seeking a proactive and personable Customer Service Representative to serve as the primary point of contact for our customers.
• You’ll help guide them through product inquiries and ensure every interaction leaves them feeling confident and cared for.

Key Responsibilities

• Greet and assist walk-in customers with product selection and inquiries
• Respond to phone calls, emails, and social media messages promptly and professionally
• Maintain a clean and organized front desk or customer service area
• Collaborate with the sales and inventory teams to ensure smooth operations
• Keep records of customer interactions and feedback for continuous improvement
• Call and follow up on prospective customers
• Provide accurate information about products, pricing, and availability
• Handle customer complaints or concerns with empathy and efficiency
• Process sales transactions and issue receipts

Requirements

• Minimum of HND/BSC
• Basic computer literacy (email, spreadsheets, POS systems)
• Ability to multitask and stay calm under pressure
• Friendly, patient, and solution-oriented attitude.
• Previous experience in customer service
• Excellent communication and interpersonal skills

What We Offer

• Competitive salary
• On-the-job training
• Supportive team environment
• Opportunities for growth within the company

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the job title  as the subject of the email.

Application Deadline  10th September, 2025.