Jobs

Customer Service Officer at Gen128 Business Solutions

Gen128 Business Solutions is a business service provider that exists to provide professional, confidential and highly effective business administrative support to our clients. Our services are specifically tailored to meet individual client needs. Our aim is to free you from time-consuming, low productivity tasks which will result in you focusing on activities that will move your business forward + Increase your profits. The services we offer Include: Back Office Support, Marketing Solutions and Information Technology Solutions.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

We are seeking a highly motivated and customer-focused individual with a proven track record in sales to join our customer service team.
As a Customer Service Representative with a strong sales background, you will be responsible for providing exceptional service to our customers while effectively promoting and selling our products or services.
Your primary goal will be to enhance customer satisfaction and loyalty through excellent communication, problem-solving skills, and a results-oriented approach.

Responsibilities

Handle customer inquiries and provide accurate, timely, and professional responses via phone, email, or chat.
Meet or exceed assigned sales targets and key performance indicators (KPIs).
Utilize effective sales techniques to overcome objections and convert potential leads into sales.
Collaborate with other departments, such as sales and marketing, to provide valuable customer feedback and contribute to business growth.
Document and maintain accurate records of customer interactions, transactions, and inquiries in the CRM system.
Continuously enhance your product knowledge and sales skills through ongoing training and professional development opportunities.
Identify customer needs and offer appropriate solutions, including upselling or cross-selling products or services when applicable.
Build rapport and establish strong relationships with customers to foster trust and loyalty.
Process customer orders, payments, and returns efficiently and accurately.
Keep up-to-date knowledge of our products, services, promotions, and policies to address customer inquiries effectively.

Qualifications

High School Diploma or equivalent; additional education or training in sales or customer service is a plus.
Strong organizational and time management skills to handle multiple customer inquiries simultaneously.
Flexibility to adapt to changing priorities and business needs.
Resilience and a positive attitude in a fast-paced and challenging environment.
Candidates should have a strong sales experience.
Previous experience in customer service and sales roles, with a demonstrated ability to achieve or exceed sales targets.
Strong interpersonal and communication skills, both verbal and written.
Excellent active listening skills and the ability to empathize with customers' concerns.
Problem-solving and conflict resolution abilities to address customer issues effectively.
Proficient computer skills, including experience with CRM software and Microsoft Office Suite.