Customer Service Officer at Jolie Homes Limited

Jolie Homes Limited is the best Real-Estate Trading marketing Agency in Nigeria, we sell, rent, and manage all kinds of Accomodations Needs.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikorodu, Lagos
Employment Type: Full-time

Responsibilities

Fulfill customer service requests via phone, email, mail, chat, in person or social media
Establish and maintain effective and cooperative working relationships and excellent customer service with dealers and consumers
Identify and assess customers’ needs to achieve satisfaction.
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas.
Go the extra mile to engage customers.
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction, and following up
Manage large amounts of incoming calls – no cold calls!

Qualifications

Experience in Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information and Multi-tasking a plus.
Experience with simple math
Able to work well as part of a team.
High level of communication and relationship building in a professional, positive, and kind manner
Communicate effectively in written and verbal
Creative and resourceful thinking for best customer solutions.
Provide guidance to multi levels throughout the internal organization and external customer base.
Experience interpreting and/or discussing information with others through technology
Experience teaching others about new terminology or concepts
Strong telephone, email and computer skills including Microsoft Office (Word, Excel, and Outlook)
Ability to learn quickly