Customer Service Officer at Prestigious Consulting Group

Prestigious Consulting Group - We are a growing startup operating in the agriculture industry based in Lagos. We monitor everything from seeds to shelf: we work with farmers, we manufacture and we are sellers. We are visionaries on innovation and are looking for a sales team to match!

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lekki, Lagos
Employment Type: Full-time

Job Responsibilities

• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Monitoring the work of individual representatives and of the team.

Requirements

• A Bachelor's Degree in Administration or related field.
• A minimum of 1 year experience.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.
• Available to resume immediately
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.

How to Apply
Interested and qualified candidates should send their Application / CV to: [email protected] using the Job Title as the subject of the email

Application Deadline 15th October, 2021.