Customer Service Representative at FibreWorld Telecommunications Network Limited

FibreWorld is a leading provider of cutting-edge fiber optic network solutions for businesses and communities. Our mission is to provide an end-end fibre optic solutions to people and organizations with Superior, Limitless, Affordable and secure connectivity that fuels growth and innovation.

With an unwavering commitment to excellence, FibreWorld designs and deploys world-class fiber optic networks that deliver unmatched speeds and capacity. Our customized, future-proof solutions ensure seamless connectivity for businesses of all sizes and diverse communities, enabling them to thrive in today’s digital landscape.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos Island (CMS), Lagos 
Employment Type: Full-time

Key Responsibilities

• Handle customer inquiries and service requests promptly and professionally
• Escalate unresolved issues to the appropriate departments for timely resolution
• Keep records of customer interactions and feedback for service improvement
• Provide accurate information about products, services, and account issues
• Maintain positive relationships with customers to ensure satisfaction and retention

Requirements

• 1 - 2 years of proven experience in customer service, preferably in telecom or ICT
• Proficiency in Microsoft Office tools and CRM software is an advantage
• Ability to remain calm and professional under pressure.
• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities

Why Join Us?

• A dynamic and growth-oriented environment
• Competitive salary and benefits package
• Opportunities for career growth.

How to Apply
Interested and qualified candidates should:
Click here to apply