Customer Service Representative at Focuslync Business Development

Focuslync Business Development - We provide business solutions that can help you take your business from where it is now to where you want it to be. We render business enhancement services. We offer stand alone and collective business enhancement services to our clients.

We are recruiting to fill the position below:

Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.

Requirements

• High school Diploma, General Education Degree, or equivalent.
• Comfortable using computers.
• Experience working with customer support.
• Ability to stay calm when customers are stressed or upset.

Salary
N50,000 - N120,000 (Monthly).

How to Apply
Interested and qualified candidates should send their Curriculum Vitae in Ms Word or PDF format to: [email protected] using the job title as the subject of the mail

Application Deadline  24th June, 2021.