Jobs

Customer Service Representatives at Valuehandlers International Limited

Valuehandlers is a supply chain management company, a Freight forwarding expert, specializes in the provision of total logistic Services which Include specifically: Air Cargo, Sea or Ocean shipping, Express Parcel, Import Documentation, Customs Clearing, Consolidation, door delivery from and to 80 countries. We also offer inland delivery service in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative
Location: Lagos (Ogba, Ikeja, Agege, Ojodu, Omole, Obawole)
Job Type: Full Time
Reporting Structure: Lead Agents / Marketing Team Lead / Supervisor and Manager

Job Description

Ensure timely and accurate sales delivery process and information flow, while providing exceptional customer service within the value chain.

Responsibilities and Duties

Ensure smooth and timely process flow
Ensure timely processing of lead collected from marketers (digital and conventional).
Ensure accurate and timely data entry into our operating system
Track and trace shipments as required
Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers' standard operating procedures are followed and updated
Meet KPI standards, as per the company procedures
Overseas communications, timely responses to emails and requests (internal and external).
Utilize Process Monitors and Workflows on daily basis
Ensure timely movement and delivery of freight to customers
Ensure documents are timely sent to customer or broker for customs purposes
Ensure accurate and timely client invoicing
Interact with our customers in arranging their shipments, exceeding customer service expectations

Qualifications

HND (Upper Credit) or University Degree (2:2)
6 months to 1-year related experience and/or training; or equivalent combination of education and experience.
Pro-active, strong organizational skills.
Good computer skills (Excel, Word, PowerPoint)
Fluent in English
Applicant must be resident around Ogba, Ikeja, Agege, Ojodu, Omole, Obawole, Egbeda, Abule-Egba, Ketu, Iju/Ishaga.
Possesses right temperament to handle customers, professionally.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Addition Edge for Applicants:

Understanding of transportation documentation and terms is a plus
Digital marketing skill
Article / blog writing skill.

How to Apply
Interested and qualified candidates should send their Application Letter and must attached detailed CV to: [email protected] using the Job Title as the subject of the mail.

Note