Click here to join our Telegram channel
Jobs

Customer Service Supervisor at OTP Internet Technology (9credit)


OTP Internet Technology (9credit) is a Fintech company that provides quick loans to customers vis an online process. The company's major product is 9credit. 9credit is a quick loan app that is available on google play store for use by customers.

We are recruiting to fill the position below:

 

Job Title: Customer Service Supervisor

Location: Oregun, Ikeja - Lagos
Employment Type: Full-time

Job Description

  • We are seeking to hire Customer Service Supervisor to provide excellent customer service and to promote this idea throughout the organisation.
  • The goal is to keep the department running,manage the team in an efficient manner and to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through -encouragement and empowerment
  • Keep ahead of industry's developments and apply best practices to areas of improvement
  • Maintain an orderly workflow according to priorities
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions

Requirements and Skills

  • BS Degree in Business Administration or related field with at least 4 years work experience.
  • Proven working experience as a Customer Service Lead
  • Experience in providing customer service support
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Excellent knowledge of management methods and techniques
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry's latest technology trends and applications

Salary
N130,000 - N150,000 Monthly Gross

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email

Application Deadline  31st August, 2022.


Click here to join our Telegram channel
Have you submitted your CV countless times without getting a job interview invitation?
Our Professional writers will help you write an outstanding CV and Cover letter that will increase your chances of landing your dream job!

Try Now

Subscribe to free job alerts