Customer Success Manager at Kiakia Finance

Formerly KiaKiaFX, Kiakia Finance is a finance technology platform that allows you to efficiently buy and sell foreign exchange from the comfort of your home or office via a computer, smartphone or tablet.

We are recruiting to fill the position below:

Job Title: Customer Success Manager

Location: Lagos
Job Type: Full-time

Key Responsibilities

• Manage and nurture a portfolio of key accounts
• Drive customer satisfaction, adoption, and retention
• Resolve customer issues promptly and effectively
• Monitor customer health scores and mitigate churn risks
• Establish and maintain relationships with key stakeholders
• Assist customers with onboarding and implementation
• Act as a customer advocate within the organization
• Prepare regular performance reports for senior management
• Identify upsell and cross-sell opportunities.
• Gather and analyze customer feedback for product improvement
• Conduct regular business reviews with customers
• Develop training materials and resources for customers

Requirements

• 3+ years in customer success or account management
• Problem-solving ability
• Data analysis skills.
• Experience in fintech or financial services
• Strong communication skills

How to Apply
Interested and qualified candidates should:
Click here to apply