Jobs

Customer Success Specialists at Kasar Stays

Jul 3, 2023, 10:37 AM
Customer Service
Kasar Stays

Kasar Stays is the number 1 serviced accommodation company based in Kent, United Kingdom. We have been operating for over 10 years and are now expanding the team by recruiting 2 new team members. For more information about us check out our web site at: https://kasarstays.com

Job Title: Customer Success Specialist

Job Description:

Dealing with guest enquires/booking reservations for guests by phone, email and Kasar Stays website 
Logging all bookings onto Property Management System (Training provided) 
Preparing all Welcome Packs and sending to arriving guests 
Requesting, providing and responding to reviews on online platforms 
Attending team meetings 
Collating and providing progress reports to management on a daily basis 
Logging guest issues/complaints and reporting to maintenance and operations team 
Liaising with Housekeeping team.
Coordinating daily guest check-ins and check-outs. 
Provide daily arrival and check out lists to Operations and House Keeping Teams.
Creating events calendar and tasks on all Booking platforms.
Setting up templates for Booking.com and Airbnb.
Updating and tracking errors on all booking sites.
Any other related task as identified by management.

Job Requirements/Skillsets:

B.Sc or Higher Diploma in Social Science related course, Public Relations and Communication or any related discipline.
3 - 5 years’ work experience
Essential - Good written and Verbal communication skills (must be able to speak fluent English)
Essential- Must be proficient in Microsoft Office Suite programs, especially Excel, Word and PowerPoint.
Essential - Must have access to stable internet access and power supply.
Essential - Must have access to Laptop/Smartphone in good working order.
Essential - This is a remote position, must be able to work in a virtual environment.
Essential - Good personal time management.
Desirable- Knowledge of the Travel industry and Hotel Booking Systems.
Desirable - knowledge of OTA platforms such as Airbnb, Booking.com, Expedia and Trip Advisor.
Desirable - knowledge of Channel Manager online solutions, such as Staah.
Desirable - Knowledge of Property Management Systems (PMS), such as Res:Harmonics, Kigo or Hostfully