Customer Success Specialists at Kasar Stays

Kasar Stays is the number 1 serviced accommodation company based in Kent, United Kingdom.  We have been operating for over 10 years and are now expanding the team by recruiting 2 new team members.  For more information about us check out our web site at: https://kasarstays.com

Job Title: Customer Success Specialist

Job Description: 

• Dealing with guest enquires/booking reservations for guests by phone, email and Kasar Stays website  
• Logging all bookings onto Property Management System (Training provided)  
• Preparing all Welcome Packs and sending to arriving guests  
• Requesting, providing and responding to reviews on online platforms  
• Attending team meetings  
• Collating and providing progress reports to management on a daily basis  
• Logging guest issues/complaints and reporting to maintenance and operations team  
• Liaising with Housekeeping team.
• Coordinating daily guest check-ins and check-outs.  
• Provide daily arrival and check out lists to Operations and House Keeping Teams.
• Creating events calendar and tasks on all Booking platforms.
• Setting up templates for Booking.com and Airbnb. 
• Updating and tracking errors on all booking sites.
• Any other related task as identified by management.

Job Requirements/Skillsets: 

• B.Sc or Higher Diploma in Social Science related course, Public Relations and Communication or any related discipline. 
• 3 - 5 years’ work experience 
• Essential - Good written and Verbal communication skills (must be able to speak fluent English) 
• Essential- Must be proficient in Microsoft Office Suite programs, especially Excel, Word and PowerPoint.
• Essential - Must have access to stable internet access and power supply. 
• Essential - Must have access to Laptop/Smartphone in good working order. 
• Essential - This is a remote position, must be able to work in a virtual environment. 
• Essential - Good personal time management.
• Desirable- Knowledge of the Travel industry and Hotel Booking Systems.
• Desirable - knowledge of OTA platforms such as Airbnb, Booking.com, Expedia and Trip Advisor.
• Desirable - knowledge of Channel Manager online solutions, such as Staah.
• Desirable - Knowledge of Property Management Systems (PMS), such as Res:Harmonics, Kigo or Hostfully 

Remuneration: N200,000 - N250,000 Salary Monthly 

How to Apply
Please send your CV and Cover letter to the following email address: [email protected]

Application Deadline: 19th July, 2023