Customer Support Officer at Sahara Group

Sahara Group is a leading international energy and infrastructure conglomerate with operations in over 38 countries across Africa, Middle East, Europe and Asia. Spanning three decades, we have broken ground and challenged stereotypes across the global business landscape. The women and men who make up our organization are our strongest levers for growth.

We are recruiting to fill the position below:

Job Title: Customer Support Officer

Job Identification: 358
Location: Victoria Island, Lagos
Employment type: Full-time

Accountabilities

• Customer Support: Provide exceptional customer support via various channels such as phone, email, chat, and social media. Address customer inquiries, resolve issues, and provide accurate information about our products and services.
• Problem Solving: Analyze customer problems and find effective solutions while adhering to company policies and procedures.
• Feedback Management: Gather customer feedback and communicate valuable insights to the relevant teams to improve our products and services continually.
• Compliance: Ensure compliance with regulatory requirements and company policies related to customer interactions and data security.
• Cross-functional Collaboration: Collaborate with other departments, such as product development and sales, to provide a seamless customer experience and share customer feedback for product enhancements.
• Product Knowledge: Develop an in-depth understanding of our products and services to assist customers effectively and offer valuable insights.
• Quality Assurance: Maintain high-quality service standards by adhering to company guidelines and conducting regular self-assessments.
• Documentation: Accurately document customer interactions, issues, and resolutions in our CRM system to facilitate tracking and reporting.

Skills & Qualifications

• Bachelor's Degree in a relevant field (Business, Finance, or related discipline preferred).
• Previous experience in customer service or a related role.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in Microsoft Office Suite and CRM software.
• Strong dedication to maintaining the highest level of professionalism and ethical standards
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Familiarity with fintech products and services is a plus.

Employment Type:

• This is a contract position, and the mode of work is on-site
• The ideal candidate will have a self-starter attitude with high ownership, self-motivation, and accountability.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 23rd March, 2025; 23:59