Field Service Agent at Estuary Business Solutions Limited

Estuary Business Solutions (EBS) is a leading IT and Business Services Consultancy located in Lagos, Nigeria. EBS enables business transformation for our clients through the innovative use of technology. Strategic planning and business management.

We are recruiting to fill the position below:

Job Title: Field Service Agent

Location: Lagos
Employment Type: Contract

Responsibilities

• Provide professional and courteous customer service to improve business performance.
• Maintain broad knowledge and demonstration of company products and services.
• Perform clerical duties like operating machines (printers, scanner, biometric devices etc), data entry and general activity.
• Managing work progress and ensuring adherence to set target / schedules.
• Tracking and documenting work progress and writing service reports.
• Adhering to all of the company's policies, rules and regulations.
• Developing and maintaining strong customer relationships.
• Participate in other assigned duties to support company’s professional growth.
• Providing on-site technical support and performing customer support tasks professionally and in a timely manner.
• Collaborating with colleagues and sharing information to ensure top-notch customer support.

Requirements

• Minimum OND or its equivalent
• Must be a computer literate / tech enthusiast
• Ability to speak in English and any other local dialect
• Previous experience as a field service agent or in a related service role.
• Experience and ability to work directly with all customers.
• Attention to details
• Strong working knowledge and experience with mobile tools and applications.
• Good teamwork, time management, and interpersonal skills.
• Presentable with smart outlook
• Great Accuracy and accountability skill
• Excellent leadership, communication and customer service skills.
• Great critical thinking and problem-solving skills.

Salary
NGN 35,000 Monthly.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using "FSA_002" as the subject of the mail

Application Deadline  30th June, 2021.