Front Desk Officer at Mar & Mor Integrated Services Limited

Mar&Mor is a building services company that is passionate about customer satisfaction, best practices and standards compliance. We provide semi-last mile services to improve nearly every aspect of your mechanical and electrical installations. We Design, Procure, install and maintain Heating,Ventilation and Air Conditioning (HVAC) systems, water treatment, Firefighting and water supply systems as well as power supply, electrical network and communication systems to meet industrial, commercial or residential requirements. We also provide quality general plumbing services. Over the years, we have gained outstanding experience delivering quality service to a wide range of discerning clients, gathering a considerable knowledge base working on projects, with a solid team of engineers and technicians with an average of 10 years experiential practice - committed to providing products and services of the highest quality.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Abuja (FCT)

Position Overview

• As a Front Desk Officer, you will serve as the initial point of contact for our engineering company, providing exceptional customer service to clients, guests, and employees.
• You will be responsible for managing the reception area, handling inquiries, and ensuring the smooth operation of front desk activities. The ideal candidate is organized, proactive, and possesses excellent communication skills.

Key Responsibilities

• Welcome and greet clients, guests, and employees in a professional and courteous manner.
• Answer incoming calls, redirect them appropriately, and take accurate messages when necessary.
• Manage the reception area, ensuring it is clean, organized, and presentable at all times.
• Respond to inquiries and provide information about the company's products, services, and policies.
• Ensure security procedures are followed by monitoring access to the premises and issuing visitor badges as required.
• Handle basic inquiries and requests from clients, guests, and employees, escalating more complex issues to the appropriate department.
• Assist with special projects and events as assigned by management.
• Collaborate with other departments to ensure seamless communication and coordination of activities.
• Schedule appointments and meetings, and coordinate conference room bookings as needed.
• Assist with administrative tasks such as sorting and distributing mail, managing office supplies, and maintaining office equipment.

Qualifications

• Bachelor's Degree in Mass Communication, Public Administration, or any other related course.
• Minimum of 3 years of experience in a front desk or customer service role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Attention to detail and problem-solving abilities.
• Professional appearance and demeanor.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.

How to Apply
Interested and qualified candidates should send their Cover Letter detailing their relevant experience and why they are the ideal candidate for this role to: [email protected] using the Job Title as the subject of the email

Application Deadline  2nd April, 2024.