Front Office Supervisor 2 at Ibis Hotel Ikeja

Ibis is an international hotel company owned by AccorHotels, a hotel holding company. AccorHotels is listed on the Paris Stock Exchange and was founded in 1967. Ibis opened its first hotel in 1974. The hotels are generally close to city centres, airports, beaches or railway stations.

We are recruiting to fill the position below:

Job Title: Front Office Supervisor 2

Location: Ikeja, Lagos
Employment Type: Full-time

Duties and Responsibilities
Customer Relation:

• Develops high-quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
• Takes into account and anticipates guests' needs
• Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution • Conveys the hotel image

Professional Techniques / Production:

• Takes part in, organizes and supervises guest arrivals and departures that concern his/her team
• Keeps track of the standard of services delivered, based on guest comments and quality audits
• Updates and checks that information in the directory and e-directory is up-to-date
• Ensures that guest documentation and information is available and up-to-date
• Ensures that the pricing policy and internal audit procedures are duly applied
• Ensures that information is passed on to other departments as necessary (floor staff, technical team etc.) and to the other members of the department

Team Management:

• Develops employees' motivation and team spirit by creating a good working atmosphere
• Integrates and trains employees, providing support for skills development
• Applies labor legislation
• Ensures that employees are well presented (uniforms, personal hygiene etc.)

Commercial / Sales:

• Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR
• Ensures the brand and/or Group's loyalty program is promoted to guests
• Motivates and drives the team to attain the department's quantitative target

Management and Administration:

• Supervises the management of debtors, group and individual guest invoicing
• Supervises recording and cash operations while on duty
• Ensures cash management is correctly handled

Hygiene / Personal Safety / Environment:

• Ensures that the workplace remains clean and tidy
• Knows and ensures the application of the hotel's security regulations (in case of fire etc.)
• Ensures the safety of people and property in the hotel
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.).

Requirements

• SSCE, OND, HND / Bachelor’s Degree in Hotel / Hospitality Management or in any other related field
• Good telephone skills
• Possession of multitasking abilities, good time management and quick decision-making skills
• Good management skills
• Opera System experience is a must
• Minimum of 2 years work experience as a Front Office Team Leader in a hotel
• Proficiency in the use of computer, internet and application programs e.g. Opera
• Good listening, communication and negotiation skills
• Good interpersonal skills

Benefits
The position comes with attractive remuneration and company benefits.

How to Apply
Interested and qualified candidates should send their Curriculum Vitae to: [email protected] using the job title as the subject of the mail