Graduate Ticketing Officers Jobs in a Travel & Tour Company in Lekki, Lagos

Our client, a fledgling company with interests in travels & tours, transportation and investment businesses is looking to hire the services of a vibrant individual to fill the role of Ticketing Officer.


Job Title:  Ticketing Officer
Location: Lekki Lagos State
Job Description
The job owner will be responsible for handling the following duties;

• · Ensure compliance with all EY reservation policies, procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc)
• · Handle day-to-day problem resolution, escalating to higher levels as required.
• · Keep up to date with products, services, policies and procedures through regular team meetings ensuring communication and understanding by team members.
• · Ensure all monies accounted for and TSR tallies
• · Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed.
• · In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintained.
• · Responsible for having queues, PTA issues, TODs and re-issues completed in a timely manner.