Head of Agency at InterGuide Air Services

InterGuide Air Services is a Travel Management Company (TMC) situated in the heart of Lagos, Nigeria. Our services include Ticketing and Reservation, Hotel Reservation/booking, Travel Arrangement - Excursion and Tour packages, Professional Travel Consultancy, Car Rental Services. Travel Insurance, Cruise, Visa Assistance & Procurement, Protocol (After Sales Services).

We are recruiting to fill the position below:

Job Title: Head of Agency

Location: Ikeja, Lagos
Employment Type: Full-time

Job Objective

• Responsible for oversight of all aspect of the agency’s operations, ensuring the delivery of high-quality travel services to clients, and managing the agency’s staff members.

Responsibilities

• Develop and execute marketing, sales, and service strategies to drive business growth
• Building, growing and developing online travel agency (OTA)
• Manage budgets, financial performance, and maintain statistical and financial records
• Monitor sales performance and implement initiatives to meet and exceed sales targets
• Implement alternative and innovative ideas for achieving new business
• Oversee the smooth, efficient running of the business
• Stay abreast of industry products, services, and pricing
• Oversee the use of reservation systems, online booking platforms, and other technology tools
• Ensure that the agency’s technology infrastructure is up-to-date and effective
• Monitor and report on KPIs and agency performance metrics
• Stay updated on changes in travel regulations and advise the team accordingly
• Provide sales/management reports to the President and other stakeholders
• Analyze data to make informed decisions and improvements in services and operations
• Deal with disciplinary matters and customer complaints.
• Monitor industry trends and competition to adapt and refine the agency’s strategic direction
• Identify opportunities for new markets, partnerships, and revenue streams
• Liaise with travel partners, including airlines, hotels, and other travel service providers to manage bookings and schedules
• Build and maintain strong client relationships by ensuring exceptional customer service
• Drive a positive and motivated work environment
• Provide training and development opportunities to staff members to enhance their skills and knowledge

Academic Requirements

• Bachelor’s Degree / HND in Travel Management or related field.

Required Work Experience

• 15+ years’ experience in the travel industry preferably in a large TMC
• Must be able to speak, write, and speak English language fluently. A French speaker would be a bonus.
• Proven experience in a leadership role within the travel industry, with a minimum of 5 years of management experience
• Must have IATA experience and expertise
• Strong knowledge of travel agency operations, booking system, and industry trends
• Proficiency in the use of Sabre GDS and/or other GDS platforms

How to Apply
Interested and qualified candidates should submit their CV to: [email protected] , Cc: [email protected] using the Job Title as the subject of the mail.

Application Deadline 15th December, 2023.